Services Business Strategy Senior Director- Retail Execution

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 12/12/2025.

Department Overview

Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of the platform. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the platform.

Overview of the Role

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience-led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

Do you have consumer goods retail execution management experience, either working at a consumer goods company, consultancy, or software company that provides retail execution solutions?

Do you have experience with the platform and Consumer Goods Cloud application?

In addition to being a REX practitioner, are you also a thought leader and are comfortable sharing and applying leading practices around Cycle Planning & Territory Designing, Retail Execution Management, Retail Store Audits , Order Capture & Management, Merchandising, Promotion / Rebate Management, Van Sales & DSD processes, Retail Activity Optimization & Artificial Intelligence use cases like Image Recognitions , AR / VR etc.

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies? This is the job for you!

Responsibilities

• Provide industry subject matter expertise as it relates to products and services during the sales and delivery cycles.
• Help position and sell large-enterprise consulting engagements to customers. Work cross-functionally within to define the program scope, team, value narrative and pitch
• Conduct assessments and facilitate workshops to develop a future-state vision
• Perform and distill customer, industry and end-user research to identify key customer needs, expectations and experience-led business opportunities
• Identify enterprise business process/operations improvements to realize efficiencies and increase impact
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and technology leaders adopt new digital operating models, governance strategies and approaches
• Uncover future Sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case for change and implications for the organization
• Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
• Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers

Preferred Qualifications

• 15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
• GTM support experience, including scoping, proposal development, RFP response, demos/presentations
• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
• Product knowledge and solution design are required
• Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
• Ability to develop Industry POVs that include identifying market trends, responses & solution offerings
• Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required
• Comfortable pitching to C-suite executives, including objection-handling abilities
• Thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We have a public-facing website that explains our various benefits for health, finance, time off, perks, parental benefits and discounts! Visit https://www.salesforcebenefits.com/ for the full breakdown

Unleash Your Potential

When you join, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $225,200 to $343,400.

For Colorado-based roles, the base salary hiring range for this position is $188,300 to $287,200.

For Washington-based roles, the base salary hiring range for this position is $207,100 to $315,900.

For Washington D.C based roles, the base salary hiring range for this position is $207,100 to $315,900.

For Maryland based roles, the base salary hiring range for this position is $207,100 to $315,900.

For California-based roles, the base salary hiring range for this position is $225,200 to $343,400.

For Hawaii-based roles, the base salary hiring range for this position is $188,300 to $287,200.

For Illinois based roles, the base salary hiring range for this position is $207,100 to $315,900.

For New Jersey based roles, the base salary hiring range for this position is $207,100 to $315,900.

For Vermont based roles, the base salary hiring range for this position is $188,300 to $287,200.