Customer Service - Game Presenter (Medellin)

3 Months ago • All levels • Esports

Job Summary

Job Description

As a Game Presenter, you'll spend most of your workday on camera, leading the game and interacting with players. The role develops presentation skills and multitasking abilities. While prior experience isn't required, customer service experience is valued. Initial training at the Evolution Academy covers Blackjack and Roulette, on-camera performance, presenting casino games to thousands of players per session, responsible gaming principles, and maintaining high game standards. The position involves working rotating shifts (morning, afternoon, and night) at their Medellín studio.
Must have:
  • Excellent customer service orientation
  • Strong communication skills
  • Willingness to learn
  • High commitment and responsibility
  • Availability for rotating shifts
Perks:
  • Career development opportunities

Job Details

Descripción de la empresa

Sobre Nosotros


Evolution Gaming es el principal proveedor a nivel mundial de soluciones de Live Casino transmitidas por video, brindando juegos de crupier en vivo de alta calidad. Nuestros servicios permiten a los jugadores disfrutar de juegos de Live Casino en diferentes dispositivos móviles, en mesas reales y con crupieres reales.


Evolution ha sido galardonado con múltiples premios de la industria y este éxito se debe principalmente a la calidad y compromiso de nuestros equipos. Contamos con más de 17,000 colaboradores a lo largo de 20 ubicaciones en todo el mundo. Proporcionamos un entorno creativo, atractivo y entusiasta, con oportunidades únicas para aplicar tus habilidades y trabajar con pasión.

Descripción del empleo

Como Game Presenter, pasarás la mayor parte de tu día de trabajo frente a la cámara liderando el juego e interactuando con los jugadores. El trabajo te ayudará a desarrollar tus técnicas de presentación y tu capacidad para realizar varias tareas. No requerimos experiencia laboral específica anterior, pero se valorará experiencia en tareas relacionadas con servicio al cliente.
Durante los primeros días, recibirás entrenamiento en nuestra Academia, donde te enseñarán cómo liderar un juego de Blackjack y Ruleta, así como también, cómo actuar frente a la cámara, presentar varios juegos de casino a miles de jugadores cada vez que lideres la mesa, Representar nuestras creencias en el juego responsable, llevar adelante el juego de acuerdo con nuestros altos estándares, entre otros.

Requisitos

  • Perfiles con orientación de servicio al cliente, con fuerte habilidad comunicacional y ganas de aprender cosas nuevas.
  • Perfiles con alto sentido de compromiso y responsabilidad con su equipo de trabajo.
  • Disponibilidad para trabajar en los 3 turnos rotativos (mañana, tarde y noche).
  • Turno mañana - 5:50 a 13:50
  • Turno tarde - 13:50 a 21:40
  • Turno noche - 21:40 a 5:50
  • Disponibilidad para trabajar de manera presencial en nuestros estudios en 
  • Edificio Torre la Vega, Cra. 43A#1a Sur-267, El Poblado, Medellín, Antioquía
  • Tigo Sede Principal, Rivana Business Park Cra. 48 #20-45

Información adicional

Ofrecemos para la posición:

  • Contratación efectiva a tiempo completo.
  • Oportunidades de desarrollo de carrera.

 

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About The Company

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.

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