Solution Delivery Architect

Job Summary

Iron Mountain is seeking an experienced Solutions Delivery Architect (SDA) to join our Professional Services (PS) team. In this pivotal role, you will serve as the design authority for customer solutions within your region , ensuring all digital solutions delivered are robust, standardized, and meet contractual commitments. You will lead the post-sale design journey, from requirements validation to User Acceptance Testing (UAT) and handover, while mentoring and providing technical leadership to the regional Professional Services team.

What You'll Do (Responsibilities)

In this role, you will:

• Lead Solution Design and Validation: Act as the trusted design partner to the customer, leading all aspects of the post-sale design journey from requirements analysis through UAT. You will assess, qualify, and advocate recommended solutions based on standard patterns while maintaining design integrity throughout implementation.
• Provide Technical Leadership and Mentorship: Offer technical leadership and support to the regional Professional Services team across all required solution domains, including Artificial Intelligence/Machine Learning (AI/ML)-powered automation, data extraction, and custom development. You'll utilise design thinking methodologies to facilitate solution development.
• Ensure Architecture Standardisation and Compliance: Partner with the Global Enterprise Architecture and Professional Services Technology Office to mature and implement standard reference architectures and design patterns. This includes identifying risks, defining mitigation strategies , and ensuring adherence to engineering best practices like Software Development Life Cycle (SDLC) methodologies.

What You'll Bring

The ideal candidate will have:

• A proven track record of designing and fulfilling best-in-class global digital solutions across multiple successful client engagements.
• Specialist-level knowledge and technical competency in Content/Information Management technologies, including Intelligent Document Processing (IDP), Enterprise Content Management (ECM), Workflow Orchestration, and Business Process Modeling (BPM).
• Strong customer engagement skills, with the ability to establish technical credentials, build trust, and influence senior technical communities within a complex, global, matrixed organization.
• A Bachelor's degree in Engineering, Computer Science, Management Information Systems (MIS)/Information Technology, or a related field, OR equivalent experience. Architecture or Cloud certifications (e.g., AWS Cloud Architect, The Open Group Architecture Framework - TOGAF) are strongly desired.

What We Offer (Benefits)

• Location: Virtual / Regional.
• Competitive compensation and benefits aligned with the experience.
• Flexibility to work across various time zones to support work–life balance.
• Opportunities for continuous learning and professional growth, including support for maintaining personal technical enablement and certification.
• Travel as required, up to 30% (mostly in-region, but international travel may be required).

Category: Information Technology