Sr. Enablement Manager, Solution Delivery

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Reports to: RVP, Learning Services & Enablement

A quick snapshot…

At Conga, we empower our people to drive meaningful outcomes—for our customers and each other. The Conga Way is rooted in curiosity, collaboration, and a relentless pursuit of excellence. If you're passionate about enabling teams to thrive and helping customers succeed, this is the place for you. Join a team where innovation, collaboration, and customer obsession drive everything we do.

Why it’s a big deal…

Conga is looking for an experienced Sr. Enablement Manager, Solution Delivery, who is passionate about customer outcomes, colleague growth and development and operational excellence to accelerate the impact of our Professional Services and Implementation Partner networks. As part of Conga’s Product Enablement team, you will be responsible for designing, delivering, and scaling training programs that help our implementation ecosystem effectively ramp up to deliver positive customer outcomes.

Success in this role requires strong program management skills, deep understanding of SaaS implementation processes, facilitation expertise, and the ability to create and deliver high-quality training content. You’ll use existing and new content to define success plans for Conga PS team members and partners, then measure effectiveness of training results. You will work closely with Professional Services, Partners, technical teams, and SMEs to identify needs, build curriculum, and drive measurable impact. This role will champion Conga implementation best practices for all products and embed these into every training initiative.

Are you the person we’re looking for?

• Program Development & Execution
• Partner with Professional Services and Partner leadership to build and define enablement strategy aligned to near-term and long-term business outcomes
• Manage the full lifecycle of training programs - from needs analysis and instructional design to delivery and evaluation. Use performance data and learner feedback to refine experiences and improve outcomes over time
• Maintain alignment with product launch activities, building self-paced and facilitated training programs to support new and evolving Conga products during early adopter and general availability launch stages
• Identify opportunities for process improvement and optimization including redesign and development of new enablement process and policies
• Build and execute a communication cadence, ensuring all implementation cohorts, internal and external, are updated on new and changing enablement opportunities

• Content Creation and Management
• Design and build best-in-class role-based onboarding and ever-boarding programs that accelerate PS team member impact on the business
• Develop and maintain high-impact training catalogs inclusive of soft-skill training, playbooks, toolkits and learning plans tailored to different implementation / project roles
• Be a key input creating and defining an enablement roadmap to support our high performing implementer community

• Stakeholder Engagement
• Be the voice of the field. Establish relationships with key cross-functional teams to retain a pulse of the field’s needs while leverage needs analysis best practices.
• Embed and enable a culture of curiosity helping customers achieve positive business outcomes in their projects
• Act as a trusted advisor to PS and Partner leadership, providing insight and recommendations to improve delivery performance
• Facilitate feedback loops between delivery teams and other departments to ensure enablement efforts are aligned with evolving customer needs

• Performance Measurement & Optimization
• Define KPIs to measure the effectiveness of enablement programs (e.g., time to productivity, CSAT, retention) (Level 3 Kirkpatrick)
• Define KPIs to measure the impact of enablement on team engagement (e.g., employee satisfaction, retention)
• Partner with Operations and Business Intelligence teams to gather quantitative and qualitative data
• Analyze data to identify gaps and continuously improve program outcome

Education: Bachelor’s degree in engineering or equivalent

Here’s what will give you an edge…

• Minimum of 5-7 years of experience in SaaS enablement roles in Professional Services, Product Enablement, Program Management
• Proven track record of designing and delivering impactful enablement programs, confident in owning a dynamic charter
• Strong understanding of implementation methodologies, Professional Service project processes and metrics, and change management
• Track record of leading complex enablement programs and cross functional initiatives, which have direct revenue impact for the business
• Knowledge of Salesforce, Learning Management Systems (Docebo), E-Learning content development software (Articulate), video editing tools, and CPQ/CLM domain knowledge
• Strong problem solving, analytical and critical thinking skills
• Excels by working in a fast-paced environment, able to lead teams and projects
• Excellent verbal and written communication skills

Knowledge of current and emerging learning technology trends, ability to bring innovative solutions to curriculum design

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Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!

Preferred Resume Format

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.

Don’t meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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