Sr Genesys Voice Network Eng

What success looks like in this role: This position will provide telephony infrastructure support for Unisys and Unisys client's Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope. * Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools. * Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. * Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. * Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. * Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. * Implement automation scripts to streamline CTI environment management and troubleshooting. * Automate the generation and distribution of regular reports to improve efficiency and accuracy. * Create and integrate automation solutions for emerging telephony technologies to facilitate seamless deployment and management. * Automate initial troubleshooting steps for user trouble tickets to reduce response times and improve service levels. * Develop automation scripts for testing and executing Cloud Contact Center Disaster Recovery plans to ensure reliability and efficiency. * Automate the configuration and provisioning of IP phones, IP softphones, and Video endpoints to streamline support processes. * Implement automated tracking and notification systems to manage vendor maintenance requests and activities efficiently. * Automate communication and ticketing processes with carriers to expedite problem resolution. #LI-CM1 You will be successful in this role if you have: Overall 6+ years of experience in Enterprise Telephony and Contact center technologies * Extensive experience in designing and implementing cloud-based contact center solutions. * Knowledge of cloud platforms, such as AWS, Azure, or Google Cloud IaaS and PaaS. * Proficiency in cloud architecture design principles and best practices. * Strong understanding of networking, security, and infrastructure/cloud components. * Experience with cloud voice migration strategies and tools. * Demonstrates strong knowledge across a wide range of services and solutions. * Knowledge in emerging solutions, roadmap, and the business applications of technology. * At least one Microsoft, CISCO, Genesys or Cloud certification credential