Job Description
The Field Engineer will serve large, complex clients, performing server and storage break/fix, and VIP deskside support. This role involves using advanced tools and technical knowledge for problem resolution and high-level installation of storage and network devices. The engineer will leverage advanced understanding of hardware, software, and operating systems, along with troubleshooting capabilities, to resolve significant issues and test infrastructure.
Must Have:
- Serve as Field Engineer for large, complex clients and across the range of company products and services.
- Perform server and storage break and fix.
- Perform VIP deskside support activities.
- Use advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
- Leverage advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
- Test and certify mainframes, servers and other infrastructure associated with networks and peripherals.
What success looks like in this role:
- Serves as Field Engineer for large, complex clients and across the range of company products and services.
- Performs server and storage break and fix.
- Performs VIP deskside support activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
- Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
- Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
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