Sr Manager (HRBP - Digital Initiatives)

The Senior Manager – Associate Success (HRBP - Digital Initiatives) will lead HR technology transformation, aligning strategies with business objectives. This role focuses on implementing digital initiatives using Workday and ServiceNow to enhance associate experience, efficiency, and data-driven decision-making. The incumbent will partner with global HRBPs and technology teams to deliver seamless, AI-enabled associate experiences across the full associate lifecycle, including onboarding, mobility, engagement, and offboarding.

Must Have

• Act as the HR Technology SME for Workday and ServiceNow HRSD.
• Partner with IT, HR functions, and regional teams for enhancements and integrations.
• Support AI-driven and self-service capabilities (HR Chatbot, Now Assist).
• Maintain governance, SOPs, and security compliance for HR systems.
• Provide expert guidance on the full associate lifecycle through technology.
• Drive change-management efforts for new HR tools and digital capabilities.
• Provide support to business unit leaders on AS initiatives.
• Drive change initiatives within the organization.
• Design HR programs & standard operating procedures.
• Project-manage multiple HR initiatives and technology rollouts.
• Partner with Global Operations Hub for process transition.
• Build dashboards, track SLA metrics, and report on impact.
• Continuously assess and improve service delivery.
• Derive analytics & insights from data.
• Master’s degree in human resources with 13 to 16 years experience.
• Proven expertise in Workday and ServiceNow HRSD.
• Strong interpersonal, communication & presentation skills.
• Strong leadership skills, program management skills, strategic mindset.
• Ability to multitask in a dynamic, fast-paced environment with global stakeholders.

Scope:

• The Senior Manager – Associate Success will play a pivotal role in aligning Associate Success (AS) strategies with business objectives while driving HR technology transformation across the organization.
• As part of the BYonder Care team, this role will be responsible for implementing digital initiatives leveraging Workday and ServiceNow to enhance associate experience, process and operational efficiency, and data-driven decision-making.
• The incumbent will partner with Global Associate Success Business Partners, and technology teams to deliver seamless, AI-enabled, and world-class associate experience.

What you’ll do:

Tools & Technology Transformation

• Act as the HR Technology SME for Workday and ServiceNow HRSD, ensuring optimal configuration, process alignment, testing, and adoption.
• Partner with IT, HR functions, and regional teams to implement enhancements, support testing and integrations
• Support AI-driven and self-service capabilities (HR Chatbot, Now Assist) to elevate associate support and responsiveness.
• Maintain governance, SOPs, and security compliance for HR systems and ensure readiness for audits.
• Provide expert guidance on the full associate lifecycle: onboarding, mobility, engagement, and offboarding through technology-enabled processes.
• Drive change-management efforts to promote adoption of new HR tools, digital capabilities, and standardized processes**.

Business Partnership & Engagement

• Provide support to business unit leaders on AS initiatives, including talent management, workforce planning, employee engagement and end to end employee life cycle activities.
• Drive change initiatives within the organization, ensuring smooth transitions and minimal disruption to operations.
• Design HR programs & standard operating procedures to deliver a world-class associate experience and make Blue Yonder a great place to work for all.

Program & Operations Excellence

• Project-manage multiple HR initiatives and technology rollouts in alignment with the AS transformation roadmap.
• Partner with the Global Operations Hub to transition and stabilize processes from regional teams to global delivery.
• Build dashboards, track SLA metrics, and report on case-management and automation impact using SNOW & WD data.
• Continuously assess and improve service delivery, identifying opportunities for efficiency and simplification.
• Derive analytics & insights from data into workforce trends, performance, and engagement metrics.

What we are looking for:

• Master’s degree in human resources with 13 to 16yrs experience
• Experience of working in HR shared services, operations or HR technology roles team will be an advantage.
• Proven expertise in Workday and ServiceNow HRSD.
• Strong interpersonal, communication & presentation skills with the ability to build relationships across levels.
• Strong leadership skills, program management skills, a strategic mindset, and a passion for improving AS processes through innovative solutions.
• Ability to multitask and work in a dynamic, fast-paced environment with global stakeholders.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.