Sr. Partner Success Manager

The Senior Partner Success Manager (PSM) at Trend Micro is a strategic, relationship-driven leader responsible for enabling, empowering, and accelerating the success of channel and service delivery partners including MSPs, MSSPs, GSIs, DFIR partners, and cloud provider alliances. This role ensures partners are equipped to drive customer outcomes, operationalize platform capabilities, and grow their business within the Trend ecosystem, focusing on competency building, best practices, and execution to improve retention, adoption, expansion, and long-term customer value.

Must Have

• Develop technical and commercial enablement sessions with key stakeholders for MSP, MSSP, GSI, DFIR, and cloud provider partners
• Develop partner training on core use cases, customer value outcomes, and platform adoption strategies
• Develop partner-specific capability maturity plans that increase service readiness across Vision One
• Ensure partners understand onboarding best practices, deployment patterns, and lifecycle motions that drive customer outcomes
• Help partners build scalable motions around customer retention, modernization, and expansion
• Work with Trend internal stakeholders & partners on how to leverage telemetry, usage patterns, and health indicators to improve adoption across their customer base
• Lead executive-level partner business reviews focused on strategic alignment, long-term planning, and scalable joint offerings
• Support partners in executing migration programs, multi-product modernization, and outcome-based upgrade motions
• Drive partner specialization or competency tracks across Vision One capabilities
• Work closely with Partner team on building and maintaining strategic relationships with MSPs, MSSPs, GSIs, DFIR teams, and cloud provider alliances
• Serve as the primary point of contact for partner success, enablement coordination, and lifecycle guidance
• Ensure alignment between partner business models and Trend’s priorities for customer adoption, retention, and value realization
• Communicate partner needs, risks, and opportunities to internal teams
• Work closely with Channel Account Managers to jointly support partner growth and capability development
• Collaborate with Customer Success Advisors, Solution Engineers, and Solution Architects to provide deeper enablement and architectural guidance
• Engage with Marketing, Business Operations, and Product to support partner programs, campaigns, and advanced service offerings
• Act as partner advocate and ensure the right internal resources are engaged for partner initiatives
• Monitor partner-led customer adoption, retention health, and consumption trends
• Help partners reduce friction by improving operational readiness, onboarding practices, and support engagement models
• Drive program participation, certification completion, and competency development across partner tiers
• Align to partner success metrics such as customer adoption influence, renewal impact, modernization motions, and partner-contributed ARR
• Maintain detailed documentation of partner interactions, success plans, and capability progression
• Support onboarding of new partners and guide them through program structures and service-readiness requirements
• Share insights that shape the evolution of partner programs, tools, and enablement frameworks
• Help partners refine internal processes to deliver consistent customer experience and outcomes
• Comfortable operating at the executive level with both partners and internal leadership
• Skilled at working with a variety of partner types including MSPs, MSSPs, GSIs, DFIR teams, and cloud providers
• Comfortable guiding both technical and commercial conversations with partner leadership and practitioners
• Proactive, organized, and effective at managing multiple partners with different business models
• A strong facilitator who can lead enablement workshops, roadmap discussions, and joint planning sessions
• Customer and partner-centric, with the ability to build trust and motivate partners to mature their service delivery capabilities
• Five or more years of experience in Partner Success, Channel Account Management, Customer Success, or Technical Account Management
• Direct experience working with MSP, MSSP, GSI, DFIR, or cloud provider partners in a cybersecurity or SaaS environment
• Strong foundational knowledge in cybersecurity domains such as endpoint, cloud, identity, network, and operations
• The ability to translate platform capabilities into partner service offerings and customer value propositions
• Excellent communication, presentation, and relationship-building skills
• Familiarity with partner program structures, certification frameworks, and service delivery models
• Experience in a fast-paced SaaS, cybersecurity, or enterprise technology environment

Perks & Benefits

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: The ideal candidate will be located in Las Colinas, TX or Remote.

Position Summary:

The Senior Partner Success Manager (PSM) is a strategic, relationship-driven leader responsible for enabling, empowering, and accelerating the success of our channel and service delivery partners. This includes Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), Global System Integrators (GSIs), Digital Forensics and Incident Response (DFIR) partners, and cloud provider alliances.

The PSM ensures partners are fully equipped to drive customer outcomes, position and operationalize our platform capabilities, and grow their business within the Trend ecosystem. You will help partners build competency across the Vision One platform, align to best practices, and execute motions that improve retention, adoption, expansion, and long-term customer value.

This role works with a curated set of partners to deliver high-touch guidance, technical capability building, and collaborative planning that strengthens our joint value proposition in the market.

Responsibilities:

Partner Enablement and Capability Building

• Develop technical and commercial enablement sessions with key stakeholders for MSP, MSSP, GSI, DFIR, and cloud provider partners.
• Develop partner training on core use cases, customer value outcomes, and platform adoption strategies.
• Develop partner-specific capability maturity plans that increase service readiness across Vision One.
• Ensure partners understand onboarding best practices, deployment patterns, and lifecycle motions that drive customer outcomes.

Partner Success and Growth

• Help partners build scalable motions around customer retention, modernization, and expansion.
• Work with Trend internal stakeholders & partners on how to leverage telemetry, usage patterns, and health indicators to improve adoption across their customer base.
• Lead executive-level partner business reviews focused on strategic alignment, long-term planning, and scalable joint offerings.
• Support partners in executing migration programs, multi-product modernization, and outcome-based upgrade motions.
• Drive partner specialization or competency tracks across Vision One capabilities.

Relationship Management

• Work closely with Partner team on building and maintaining strategic relationships with MSPs, MSSPs, GSIs, DFIR teams, and cloud provider alliances.
• Serve as the primary point of contact for partner success, enablement coordination, and lifecycle guidance.
• Ensure alignment between partner business models and Trend’s priorities for customer adoption, retention, and value realization.
• Communicate partner needs, risks, and opportunities to internal teams.

Cross-Functional Collaboration

• Work closely with Channel Account Managers to jointly support partner growth and capability development.
• Collaborate with Customer Success Advisors, Solution Engineers, and Solution Architects to provide deeper enablement and architectural guidance.
• Engage with Marketing, Business Operations, and Product to support partner programs, campaigns, and advanced service offerings.
• Act as partner advocate and ensure the right internal resources are engaged for partner initiatives.

Partner Performance and Outcomes

• Monitor partner-led customer adoption, retention health, and consumption trends.
• Help partners reduce friction by improving operational readiness, onboarding practices, and support engagement models.
• Drive program participation, certification completion, and competency development across partner tiers.
• Align to partner success metrics such as customer adoption influence, renewal impact, modernization motions, and partner-contributed ARR.

Operational Excellence

• Maintain detailed documentation of partner interactions, success plans, and capability progression.
• Support onboarding of new partners and guide them through program structures and service-readiness requirements.
• Share insights that shape the evolution of partner programs, tools, and enablement frameworks.
• Help partners refine internal processes to deliver consistent customer experience and outcomes.

Qualifications:

Our Ideal Candidate...

You Are

• Comfortable operating at the executive level with both partners and internal leadership.
• Skilled at working with a variety of partner types including MSPs, MSSPs, GSIs, DFIR teams, and cloud providers.
• Comfortable guiding both technical and commercial conversations with partner leadership and practitioners.
• Proactive, organized, and effective at managing multiple partners with different business models.
• A strong facilitator who can lead enablement workshops, roadmap discussions, and joint planning sessions.
• Customer and partner-centric, with the ability to build trust and motivate partners to mature their service delivery capabilities.

You Have

• Five or more years of experience in Partner Success, Channel Account Management, Customer Success, or Technical Account Management.
• Direct experience working with MSP, MSSP, GSI, DFIR, or cloud provider partners in a cybersecurity or SaaS environment.
• Strong foundational knowledge in cybersecurity domains such as endpoint, cloud, identity, network, and operations.
• The ability to translate platform capabilities into partner service offerings and customer value propositions.
• Excellent communication, presentation, and relationship-building skills.
• Familiarity with partner program structures, certification frameworks, and service delivery models.
• Experience in a fast-paced SaaS, cybersecurity, or enterprise technology environment.

Why This Role Matters

The Senior Partner Success Manager strengthens the Trend ecosystem by building partner capability, improving partner-led adoption motions, and enabling partners to deliver consistent security outcomes for their customers. This role is essential to scaling customer value, improving retention, and expanding platform adoption through our global partner network.

This role directly influences partner contribution to ARR, customer lifecycle health, ecosystem maturity, and long-term joint success.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

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