Strategic Accounts Project Manager

13 Minutes ago • 6 Years + • $117,250 PA - $147,750 PA

Project Management

Job Description

The Strategic Accounts Project Manager (SAPM) serves as the central conduit between critical customer-facing Strategic Accounts Manager (SAMs) and internal cross-functional teams. This role is responsible for the holistic management of our strategic customer support program and individual high-priority account management of all critical customer efforts from discovery to delivery. The SAPM ensures high-impact improvements and actions are triaged, managed, prioritized, and executed, driving tangible change for high-impact customers. You will develop plans, track delivery, and report progress, collaborating with Sales, Product, Customer Success, Client Operations, and Finance.

Good To Have:

Project Management Professional (PMP) certification.
Familiarity with Agile SDLC.
Knowledge of CRM and ERP from a business user perspective.
Experience with SalesForce.
Experience with Netsuite.

Must Have:

Assume full ownership of projects, working closely with SAMs and cross-functional teams.
Serve as the go-to resource for capturing and triaging product and service-related requests from SAMs.
Collaborate with cross-functional teams to establish project plans for product, process, and systems updates.
Successfully manage deliverables to milestone dates and escalate issues as needed.
Track, follow-up, and secure timely resolution of project issues.
Build trust and rapport with both internal and external stakeholders to drive alignment and execution.
Facilitate meetings and working sessions to ensure clarity, ownership, and progress.
Drive cross-functional efforts to solve problems raised by clients engaged by SAMs.
Drive internal accountability by tracking progress, resolving blockers, and ensuring timely delivery of solutions.
Maintain visibility into request status and communicate updates clearly and consistently.
Shield SAMs from operational distractions by owning the coordination and execution of internal follow-ups.
Ensure that SAMs have the support they need to maintain strong client relationships.
Conduct current vs. future state mapping for key process changes.
Ensure adherence to quality standards and review project deliverables.
Manage the integration of vendor tasks and track and review vendor deliverables.
Recommend and take action to direct the analysis and solutions of problems.

Perks:

Powered by cutting-edge technology.
Work with Happy People.
Opportunity to make a positive impact in the world.
Join a diverse team of hungry, humble and capable people.
Contribute to saving lives on our roadways.

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Strategic Accounts Project Managers (SAPM) serves as the central conduit between critical customer-facing Strategic Accounts Manager (SAMs) and internal cross-functional teams, responsible for the holistic management of our strategic customer support program and individual high-priority account management of all critical customer efforts from discovery to delivery. The SAPM is a highly driven, organized and collaborative member of a strategic team that ensures high-impact improvements and actions are triaged, managed, prioritized, and executed by a tangible change for high-impact customers. You will be responsible for plan development, tracking, delivery and progress reporting ensuring that customer requests are prioritized, strategized, and driven forward to completion. You will work closely with Sales Account Managers (SAMs), Product, Customer Success, Client Operations, and Finance to .

You’ll Get To:

Assume full ownership of projects, working closely with the Strategic Accounts Manager as well as representatives from Sales, Product, Engineering, Customer Support, and other teams.
Serve as the go-to resource for capturing and triaging product and service-related requests from the SAMs.
Collaborate with cross functional teams to establish project plans for product, process, and systems update projects.
Successfully manage deliverables to milestone dates and escalate issues as needed.
Track, follow-up and secure timely resolution of project issues.
Build trust and rapport with both internal and external stakeholders to drive alignment and execution.
Facilitate meetings and working sessions to ensure clarity, ownership, and progress.
Drive cross-functional efforts to solve problems raised by clients engaged by our SAMs.
Drive internal accountability by tracking progress, resolving blockers, and ensuring timely delivery of solutions.
Maintain visibility into request status and communicate updates clearly and consistently.
Shield the SAMs from operational distractions by owning the coordination and execution of internal follow-ups.
Ensure that the SAMs have the support they need to maintain strong client relationships.
Conduct current vs. future state mapping for key process changes.
Ensures adherence to quality standards and reviews project deliverables.
Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
Recommends and takes action to direct the analysis and solutions of problems.

What You’ll Need:

Minimum 6+ years of project management experience.
Bachelor’s degree or equivalent experience.
Project Management Professional (PMP) preferred.
Experience leading complex cross functional projects to a successful outcome.
Proven ability to think through business problems and develop action plans.
Strong organizational and time management skills, ability to multitask and handle urgent interruptions with poise and professionalism.
Superior listener and communicator – strong oral, written, and active listening skills a must.
Exercise both ‘self drive’ and teamwork to get results in diverse, fast paced environments.
Proficient in Smartsheets, MS Project or other project management tool and Microsoft Office applications including Word, Visio, Excel, and PowerPoint.
Familiarity of Agile SDLC.
Knowledge of CRM and ERP from a business user perspective; SalesForce and Netsuite a plus.

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$117,250.00 - $147,750.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

About Us

Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on X, LinkedIn, our Facebook page or YouTube channel.

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