Strategy & Operations, Case Management

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

This Role

Once a client is signed, the clock starts ticking on their case, and the best firms keep things moving with speed, clarity, and care. We’re looking for a sharp operator to own and scale case management, ensuring every matter progresses efficiently and clients feel supported from start to finish.

Your work will blend operational rigor with empathy, scaling core workflows like requesting medical records, opening claims, and securing police reports through a thoughtful mix of technology and high-touch human execution. You’ll design and implement processes that help attorneys resolve cases faster without sacrificing quality, while proactively keeping clients informed and reassured about the status of their case.

You Will:

• Design playbooks and process flows that accelerate case progress while maintaining quality and compliance
• Build systems for proactive client updates so no client is left wondering about their case status
• Scale requests for medical records, police reports, and insurance claims with speed and accuracy
• Partner with product and engineering to automate repetitive steps without losing the human touch
• Measure and improve case cycle times to help firms achieve faster, more predictable outcomes

Your Team: Strategy & Operations

S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.

You Might Be a Fit if You:

• Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
• Have experience building zero-to-one systems or teams
• Love navigating ambiguity and operating with urgency
• Can zoom out to define strategy and dive deep to execute
• Care deeply about client experience and operational excellence

Compensation

$100,000 - $180,000 annual salary + generous equity

Additional benefits include:

• 100% coverage for health, dental, and vision
• In-office snacks, drinks, and daily team dinners
• Flexible PTO