Strategy & Operations, Voice Agents

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

This Role

Finch’s voice agents handle a huge share of the administrative work that keeps cases moving — from calling insurance companies to following up with providers. We’re looking for a hands-on operator who’s excited to help us build, test, and refine these agents so they can perform at scale with speed, accuracy, and reliability.

You Will:

• Running and monitoring live agent calls to identify failure points
• Creating and refining playbooks for common call flows (insurance, providers, records)
• Partnering with Product & Engineering to tune prompts, retries, and escalation paths
• Designing feedback loops so that each iteration improves accuracy and trustworthiness
• Supporting Legal Ops with coverage when agents fail, ensuring no case work is blocked

Your Team: Strategy & Operations

S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.

You Might Be a Fit if You:

• Have 1–3 years of experience in an ops, strategy, support, or problem-solving role
• Are comfortable working with both people and systems — and can spot patterns in messy data or workflows
• Thrive in fast-moving, ambiguous environments and bias toward action
• Care about accuracy, client experience, and operational excellence
• Are curious about AI and excited to learn how to make it work in real-world operations

Compensation

$70,000 – $120,000 annual salary + equity

Additional benefits include:

• 100% coverage for health, dental, and vision
• In-office snacks, drinks, and daily team dinners
• Flexible PTO (we trust you to take the time you need)

At Finch Legal, we believe in practicing what we advocate.

As a firm dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.

We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.