Success Guide

Salesforce is seeking a Data Cloud + Agentforce Success Guide to drive successful outcomes for strategic customers. This role involves leveraging technical expertise in data and analytics, focusing on Data Cloud as the foundation for Agentforce's real-time, intelligent decision-making. The guide will enable context-aware AI automation, hyper-personalized customer interactions, and predictive insights, ensuring optimal usage and satisfaction with Salesforce's powerful data and AI capabilities.

Must Have

• Be a trusted Data Cloud or Agentforce subject-matter expert
• Engage with Premier and Signature customers reactively and proactively
• Run engagements aligned with Data Cloud and Agentforce product capabilities
• Build strong relationships with internal and external business stakeholders
• Drive thought leadership through mentoring and knowledge sharing
• 3-5 years experience in a customer-facing role in the technology industry
• Experience with Data 360 and discussing competitive advantage of Data Cloud for AI
• Fluent English speaker
• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI
• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
• Proactive and self-starting attitude with ability to manage tasks independently
• Bachelor’s Degree

Good to Have

• Additional language skill

Perks & Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

Responsibilities:

• Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage
• Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing

Impact of the Role:

As an AFDC Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities

By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a Data Cloud or Agentforce Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements:

• 3-5 years experience in a customer-facing role in the technology industry
• Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
• Fluent English speaker, additional language skill would be valuable, but not required
• Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Bachelor’s Degree