Systems Technician

2 Years ago • All levels

Facility Management

Job Description

This role involves maintaining and installing robust communication technology, ensuring seamless and secure connections through high-performance networks and devices. The Systems Technician will perform preventive and corrective maintenance, configure equipment, and provide proactive customer support. Key responsibilities include managing support requests, preparing detailed maintenance reports, and ensuring operational satisfaction for critical communication systems.

Good To Have:

Knowledge of Palo Alto Firewall and Extreme switches.
Knowledge of 3G/4G and LTE Network.
Knowledge of Motorola Solutions Products.
Knowledge of Zabbix.
Cloud concepts: Azure certification or equivalent.
Concepts in APCO 25 and Dimetra.
Intermediate English: conversation and writing.
ITIL Certification.

Must Have:

Perform preventive and corrective maintenance, and conduct installations and configuration of equipment.
Understand Customer Service Management (CSM) needs and offer proactive support in operations to ensure customer satisfaction.
Be responsible for opening, processing, and controlling the flow of support requests and tickets.
Prepare corrective and preventive maintenance reports, system reports, and operational procedures.
Based in Brasília/DF.
Technical degree in Networks, Computing, Electronics, or related fields.
NR10 certification.
Valid Driver's License: Category B.
Availability for travel: 25% to 50% of the period (based in Brasília/DF).
Experience in Network Infrastructure, Electrical, and Structured Cabling.
Intermediate knowledge: IP Networks, Network Design and Troubleshooting: Ethernet, TCP/IP, L2/L3, MPLS, VPNs.
Experience in Operating System Configuration: Unix, Linux and Windows Server.
Experience in Server Installation and Maintenance.
Proficiency in Office Suite and/or Google Workspace.

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Department Overview

This department is dedicated to providing robust and reliable communication technology, ensuring that the connection between resources is continuous and secure, through high-performance networks and devices.

The focus is on the essential characteristics of a mission-critical network: power, resilience, and specially designed devices. These attributes ensure that communication is effective, allowing customers to support their communities and operations with complete confidence.

Motorola Solutions is always ready to meet the demand for complementary radio network coverage or capacity. Radio site systems are quickly deployable and available as part of managed services and support packages, offering the flexibility and support needed for any operational scenario.

Job Description

Maintenance and Installation: Perform preventive and corrective maintenance, and conduct installations and configuration of equipment.
Customer Support and Operation: Understand the needs of Customer Service Management (CSM) and offer proactive support in operations to ensure customer satisfaction.
Call and Ticket Management: Be responsible for opening, processing, and controlling the flow of support requests and tickets.
Report Preparation: Prepare corrective and preventive maintenance reports, system reports, and operational procedures.

Basic Requirements

Mandatory Requirements:

Base in Brasília/DF
Education: Technical degree in Networks, Computing, Electronics, or related fields
NR10
Valid Driver's License: Category B.
Availability for Travel: 25% to 50% of the period (based in Brasília/DF).
Experience in Network Infrastructure, Electrical, and Structured Cabling;
Intermediate knowledge: IP Networks, Network Design and Troubleshooting: Ethernet, TCP/IP, L2/L3, MPLS, VPNs.
Experience in Operating System Configuration: Unix, Linux and Windows Server
Experience in Server Installation and Maintenance.
Proficiency in Office Suite and/or Google Workspace.

Desirable Requirements: