Tech Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a strong experienced Technical Manager to lead our Public Safety application development in Pune. This role is responsible for leading the software development a new suite of cloud applications for Emergency Control Rooms (also called 911 Centers). This suite of applications will help deliver Operational Intelligence to save lives through capture of emergency communications and data, understanding performance in real-time, automating incident reconstructions, targeted Quality Assurance and Improvement (QA/QI) and a streamlined emergency call subpoena process. The Technical Manager will lead a team that has overall responsibility for the product‘s components design and development. You are expected to be very hands on and have an in-depth technical understanding of Enterprise grade product development. For the team developing this exciting suite of solutions we are looking for intelligent, enthusiastic and skilled people. Working in an Agile-based development model, we are currently recruiting a skilled Tech Manager with the right critical attitude and Scrum Master experience.

How will you make an impact?

• Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.
• Work hands on with your team members on development activities and ensure high quality engineering standards are achieved, including Test Automation & Unit testing
• Act as agile coach for the team, helping to keep the team focused on fulfilling the commitments they have made to the Product Owner
• Liaise with the team to promote good work practices, empowering the team to self-optimize their process
• Work with the Director of Engineering to ensure that the team has the resources it needs
• Ensure that any impediments to the team are resolved in a timely manner
• Act as Engineering contact for product defect management and product support questions

Have you got what it takes?

• E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent
• 3+ experience leading a team of software engineers, working on enterprise products
• 9+ years of experience in software engineering, at least 5 of them developing in .NET
• Technological skills and background in software development, including:
• Knowledge of software design (Patterns, OOAD)
• Experience with Microsoft .NET using C#
• Experience of ASP .NET Core
• Experience of SOLID principles
• Experience of Git
• Knowledge of web technology (HTML 5 / JS with TypeScript / RESTful API)
• Leadership skills - experience in leading, coaching, and motivating people
• Excellent communication skills, fluent in English
• Demonstrated ability to influence others, especially in sensitive or complex situations
• Great initiative: proven ability to tackle projects with a can-do attitude
• Comfortable with working in a complex matrix environment
• Proven experience in operating within a global environment with remote management
• Proven experience with working with Agile teams
• Knowledge of Agile methodologies such as Scrum and Kanban
• Experience with total quality management techniques and methodologies for software engineering
• Experience with iterative or Agile methodologies and techniques
• Experience of working with Product company developing enterprise software is a must

You will have an advantage if you also have:

• Certified Scrum Master
• Experience in working with Telecommunication and Unified Communication systems
• Ability to travel out of country if required for customer meetings
• Experience with:
• MS SQL Server
• Entity Framework
• Continuous Delivery
• OAuth / OWASP
• Micro service
• Azure DevOps, TeamCity
• Secure coding & security awareness
• Web technology (Webpack / NPM / SASS / Storybook etc)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5966

Reporting into: Director

Role Type: Manager