Technical Onboarding Architect - AECO

Autodesk Customer Success is seeking a Technical Onboarding Architect for AECO (Architecture, Engineering, Construction, and Operations). This role involves acting as a trusted advisor to customers, optimizing their product investment, and achieving business outcomes. The architect will design and deliver strategic fast-track onboarding services, provide technical deployment guidance, and support technology adoption for Autodesk solutions, particularly in Civil, Architectural, and Construction Engineering. The goal is to help customers overcome barriers, accelerate business outcomes, and maximize the use of Autodesk technology.

Must Have

• Demonstrate subject matter expertise in Autodesk Infrastructure and AECO solutions
• Act as a technical trusted advisor to customers
• Deliver technical guidance based on industry and Autodesk best practices
• Support customer discovery and delivery of assisted onboarding sessions
• Help customers reduce deployment complexity and onboarding time
• Help customers increase Autodesk Solutions usage and consumption
• 5-6 years Civil Engineering, Architecture & Construction or related field experience
• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows
• Bachelor's degree or equivalent experience in Civil Engineering, Architecture or Construction engineering
• Strong understanding of infrastructure and civil design workflows
• Expert knowledge of Autodesk Civil 3D
• Strong working knowledge of Autodesk InfraWorks and Autodesk Navisworks in production environments
• Able to manage multiple projects at a time, setting the right priorities
• Strong communicator in English
• Excellent verbal and written communication skills
• Strong content creator for both internal and customer-facing audiences
• Proven ability to be flexible and learn quickly in a fast-paced, evolving environment
• Demonstrated ability to build and maintain strong relationships with commercial customers
• Team player

Good to Have

• Additional knowledge of Autodesk Revit
• Additional knowledge of Dynamo
• Additional knowledge of Autodesk Construction Cloud (Docs, BIM Collaborate, Build)

Perks & Benefits

• Health benefits
• Financial benefits
• Time away (leave)
• Everyday wellness programs
• Competitive compensation package (including annual cash bonuses, commissions for sales roles, stock grants)

Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for a professional with Civil, Architectural and Construction Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future commercial customers worldwide to assist with technology adoption, solutions, and capabilities. The successful candidate will join the Technical Success team as part of our 2000+ person Customer Success organization – a fast-growing team that values professional development and rewards high performance. Technical Adoption and Success is responsible for maximizing the success of and return on investment for our commercial customers. We do this by delivering professional, customized, and scalable product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Responsibilities

The Technical Onboarding Architect serves as a deployment coordinator, demonstrating both technical expertise and program governance capabilities. A Technical Onboarding Architect helps design, build, and maintain strategic fast track onboarding services and will provide technical deployment guidance and best practices to help customers adopt Autodesk Solutions. By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, the successful candidate will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Technical Advisor

• Demonstrate subject matter expertise the Autodesk Infrastructure and AECO solutions.
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Deliver technical guidance based on industry and Autodesk best practices.
• Support customer discovery and delivery of assisted onboarding sessions.
• Help customers reduce deployment complexity and onboarding time.
• Help customers increase Autodesk Solutions usage and consumption.

Program Development & Execution

• Design, build, maintain a strategic fast track onboarding service catalog and coaching catalog to increase customer success and new product adoption.
• Curate and create assets to support fast track onboarding services for Architectural, Civil Engineering, and Construction workflows across Autodesk AECO solutions.
• Develop and maintain high-quality digital enablement content, adhering to the Autodesk standards of quality and consistency, that addresses specific customer challenges.
• Collaborate across multiple internal teams to drive deployment efforts with customers.

Minimum Qualifications

• 5 – 6 years Civil Engineering, Architecture & Construction or related field experience.
• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows.
• Bachelor's degree or equivalent experience in Civil Engineering, Architecture or Construction engineering.
• Strong understanding of infrastructure and civil design workflows.
• Expert knowledge of Autodesk Civil 3D, and strong working knowledge of Autodesk InfraWorks and Autodesk Navisworks in production environments.
• Additional knowledge of Autodesk Revit, Dynamo, and/or Autodesk Construction Cloud (Docs, BIM Collaborate, Build) is a plus.
• Able to manage multiple projects at a time, setting the right priorities.
• Strong communicator in English and able to build relationship at all organizational levels.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audiences.
• Strong content creator for both internal and customer-facing audiences.
• Proven ability to be flexible and learn quickly in a fast-paced, evolving environment.
• Demonstrated ability to build and maintain strong relationships with commercial customers.
• Team player who enjoys collaborating within a shared-responsibility, cross-functional team.

The Ideal Candidate

• Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable.
• Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges.
• Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results.
• Adaptable: You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth.