Technical Services Specialist

The Technical Service Specialist at PHINIA plays a key frontline role in delivering outstanding technical support across Delphi’s product portfolio, ensuring customer satisfaction and reinforcing the value of Delphi solutions in the aftermarket. This role involves resolving technical queries from workshops, distributors, and internal teams, providing practical product insights, and capturing data for continuous improvement. The specialist will build trust, reinforce product value, and drive organic sales growth through consultative support and product application guidance, contributing to a cleaner tomorrow by enhancing efficiency and reducing environmental impact.

Must Have

• Provide expert-level technical support by phone, email, or remote sessions for customers.
• Translate complex technical issues into clear, solution-driven advice.
• Maintain high-quality records of all support interactions.
• Capture and analyse real-world technical feedback from the field.
• Create or contribute to technical bulletins, FAQs, training content, and troubleshooting guides.
• Strong technical background in the automotive aftermarket or diagnostics sector.
• Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems.
• Excellent verbal and written communication skills.
• Customer-focused mindset with the ability to build rapport and trust.
• Logical problem-solver with a methodical approach to diagnostics and product issues.
• Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems.

Perks & Benefits

• Competitive compensation and benefits programs.
• Health and well-being resources.
• Family-centric policies.
• Agile workplace program.
• Formal development opportunities at all levels and stages of employee careers.

JOB PURPOSE

The Technical Service Specialist plays a key frontline role in delivering outstanding technical support across Delphi’s product portfolio, ensuring customer satisfaction and reinforcing the value of Delphi solutions in the aftermarket.

Operating as part of the wider Technical Services team, this role supports workshops, distributors, and internal teams by resolving technical queries, providing practical product insight, and capturing data that feeds into continual product and service improvement.

The Specialist will adopt a circular approach—where technical support not only solves problems but also builds trust, reinforces product value, and drives organic sales growth through consultative support and product application guidance.

KEY RESPONSIBILITIES

Customer-Focused Technical Support

• Provide prompt, expert-level technical support by phone, email, or remote sessions for customers using Delphi’s diagnostic tools, fuel systems, emissions products, and vehicle components.
• Translate complex technical issues into clear, solution-driven advice that resolves queries efficiently while building customer trust.
• Tailor technical support to each customer's capability and context, ensuring professional service regardless of skill level or business size.
• Maintain high-quality records of all support interactions, ensuring traceability, trend analysis, and knowledge base growth.

Revenue-Enabling Product Support

• Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.
• Identify natural product or service upsell opportunities based on customer need—not push sales, but support them as a natural outcome of technical excellence.
• Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.
• Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.

Technical Data & Knowledge Contribution

• Capture and analyse real-world technical feedback from the field to inform product teams and contribute to service documentation improvements.
• Create or contribute to technical bulletins, FAQs, training content, and troubleshooting guides.
• Proactively identify recurring issues or product trends and escalate as appropriate to drive resolution and customer protection.

Collaboration & Continuous Improvement

• Work closely with Technical Trainers to share knowledge, support training events, and align customer messaging across touchpoints.
• Support new product launches with technical readiness, documentation, and customer communication.
• Maintain a proactive, learning mindset—keeping up to date with new vehicle technologies, diagnostic techniques, and Delphi innovations.

What we’re looking for

• Strong technical background in the automotive aftermarket or diagnostics sector
• Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems
• Excellent verbal and written communication skills, with the ability to simplify complex concepts
• Customer-focused mindset with the ability to build rapport and trust under pressure
• Logical problem-solver with a methodical approach to diagnostics and product issues
• Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems
• Commercial awareness—understands how technical service underpins business growth and brand loyalty

What we offer

• We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
• We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What we believe

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and driving results

Safety

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

No Unauthorized Referrals from Recruiters & Vendors

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.