Technical Support Agent

1 Hour ago • 1 Years + • Customer Service

Job Summary

Job Description

Growe is looking for a Technical Support Agent to work closely with business units and technical teams to clarify requests and track task progress. The role involves monitoring Grafana boards for system performance, using OpenSearch/Elastic Search for incident diagnosis and root cause analysis, and recording incidents in JSM/Jira. Responsibilities include handling support tickets, ensuring prompt resolution, escalating incidents as needed, and drafting notifications for technical activities. A minimum of 1 year of experience in customer support or technical support is required, along with Upper-Intermediate English proficiency. Experience as a QA, with OpenSearch/Elastic Search and Grafana, and proficiency in Atlassian Jira are considered beneficial.
Must have:
  • 1+ years of experience in technical support
  • Upper-Intermediate English proficiency
  • Proficiency in Atlassian Jira
  • Excellent communication skills
  • Teamwork and independent work ability
  • Analytical and proactive problem-solving
Good to have:
  • Experience as a QA
  • Experience with OpenSearch/Elastic Search
  • Experience with Grafana

Job Details

Growe welcomes those who are excited to:
  • Work closely with business units and technical teams to clarify requests and track task progress;

  • Monitor Grafana boards to assess system performance and detect potential issues;

  • Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

  • Record incidents in JSM/Jira in compliance with established workflows;

  • Handle support tickets, ensuring they are updated regularly and resolved promptly;

  • Escalate incidents when required, adhering to internal protocols;

  • Draft and deliver notifications about scheduled or unscheduled technical activities.

We need your professional experience:
  • 1 + years of experience in customer support/technical support;

  • English proficiency from Upper-Intermediate level;

  • Experience as a QA will be beneficial;

  • Experience with OpenSearch/Elastic Search and Grafana - will be a plus;

  • Proficiency in Atlassian Jira (ticket management).

We appreciate if you have those personal features:
  • Excellent verbal and written communication skills;

  • Teamwork skills with the ability to work independently within the area of responsibility;

  • Analytical thinking and a proactive approach to problem-solving.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Warsaw, Masovian Voivodeship, Poland (On-Site)

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Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

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