Technical Support Representative
2 Months ago • All levels • ~ $37,000 PA
Customer Service
Job Description
Barracuda is a leading cybersecurity company seeking a motivated Technical Support Representative with computer and networking knowledge. This entry-level role involves providing quality support for networking and security products to customers and partners via email, phone, and chat. Responsibilities include understanding, documenting, and troubleshooting customer issues, assisting with configuration and implementation, and supporting clients' IT infrastructure. The role requires providing assistance with network, client/server, Linux/Windows/MacOS, storage, email, and web products. The company values a diverse workforce and offers internal mobility and opportunities for cross-training.
Good To Have:
- Experience in technical support
- Basic knowledge of public cloud
- Basic knowledge of VPN
- Basic knowledge of virtualization
- Basic knowledge of IoT
- Basic knowledge of Microsoft 365
- Basic knowledge of web technologies
Must Have:
- Fluent in French
- Strong proficiency in English or German
- IT education (apprenticeship, technical school, HTL, FH, university)
- Strong troubleshooting/problem resolution skills
- Solution-oriented thinking
- Willingness to learn new technologies
Perks:
- Team environment where opinions are valued
- Opportunities for internal mobility and cross-training
- Competitive salaries and additional benefits based on performance, experience, and qualification
Job ID: 26-244
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We're currently recruiting for a highly motivated and excited Support Technician with computer and networking knowledge to provide quality support for our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report to the Technical Support Manager.
What you’ll be working on
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
What you bring to the role
- Fluent in French, with strong proficiency in English or German as a second language
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).Strong troubleshooting/problem resolution skills
- Ideally experience in technical support.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is EUR 37,000.
Wir suchen derzeit eine:n hochmotivierte:n und begeisterte:n Support-Techniker:in mit Computer- und Netzwerkkenntnissen, der unseren Kunden und Partnern qualitativ hochwertigen Support für unsere hervorragenden Netzwerk- und Sicherheitsprodukte bietet. Diese Rolle ist eine Einstiegsposition in der ersten Linie, bei der Sie die Support-Anfragen der Kunden per E-Mail, Telefon und Chat verstehen, dokumentieren und lösen. Diese Position arbeitet im Team und berichtet an den Technischen Support-Manager.
Ihre Aufgaben:
- Technischer Support für die Sicherheitslösungen von Barracuda via Telefon, E-Mail, Chat oder Fernzugriff.
- Unterstützung unserer Partner und Kunden bei der Konfiguration, Implementierung und Fehlerbehebung.
- Kommunikation, Unterstützung und Schutz der IT-Infrastruktur unserer Kunden und Partner.
- Unterstützung bei unseren Netzwerk-, Client/Server-, Linux/Windows/MacOS-, Speicher-, E-Mail- und Webprodukten.
Ihr Profil:
- Fließende Kenntnisse in Französisch sowie sehr gute Kenntnisse in Englisch oder Deutsch als zweite Sprache.
- Abgeschlossene Ausbildung mit Schwerpunkt IT (Lehre, Fachschule, HTL, FH, Universität).
- Starke Fähigkeiten zur Fehlerbehebung und Problemlösung.
- Idealerweise Erfahrung im technischen Support.
- Stark lösungsorientiertes Denken und Bereitschaft, neue Technologien zu erlernen.
- Grundkenntnisse in Public Cloud, VPN, Virtualisierung, IoT, Microsoft 365, Webtechnologien sind von Vorteil.
Was wir Ihnen bieten:
- Ein Team, in dem Sie Ihre Meinung äußern, Einfluss nehmen und in dem Sie und Ihre Erfahrungen geschätzt werden.
- Interne Mobilität – es gibt Möglichkeiten zur bereichsübergreifenden Weiterbildung und die Möglichkeit, den nächsten Karriereschritt innerhalb von Barracuda zu erreichen.
- Wir bieten wettbewerbsfähige Gehälter und zusätzliche Leistungen basierend auf Ihrer Leistung, Erfahrung und Qualifikation. Basierend auf dem Kollektivvertrag beträgt das Mindestbruttogehalt für diese Position EUR 37.000.
Wir freuen uns auf Ihre Bewerbung!
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