Technology Project and Program Director

Director, IT Business Relationship Management

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Position Summary

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The Director of IT Business Relationship Management (BRM) is a strategic leader and subject matter expert responsible for supporting the technology needs of the Health Business Segment to drive transformative business outcomes. This role collaborates closely with Health Business Segment functions and Global Business Services (GBS) to ensure technology initiatives are aligned with organizational objectives, optimize operational performance, and integrate advanced technologies—including AI and large language models (LLMs)to enhance productivity, service delivery, and innovation.

Key responsibilities include leading cross-functional teams to implement AI-driven solutions that streamline processes such as claims processing and automate repetitive tasks, thereby improving efficiency and accuracy. The Director will facilitate workshops with Health Business Segment leaders to identify technology gaps, gather requirements, and prioritize improvement opportunities. Additional tasks involve developing and executing roadmaps for deploying new digital capabilities, overseeing the integration of cutting-edge technologies, and ensuring best practices in security and compliance are followed.

The ideal candidate is curious, self-starting, and motivated, with excellent interpersonal, change management, project management, security, and communication skills. A strong background in both operations performance improvement and technology is essential. The successful candidate will be a seasoned professional who will be trusted by both the client organization and GBS.

Key Responsibilities

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Strategic Partnership & Alignment

• Serve as the primary liaison between GBS IT and Health Business Segment functions, ensuring strategic alignment of technology initiatives with business objectives while actively collaborating with other departments and stakeholders.
• Develop a deep understanding of enterprise goals, leveraging relationships and cross-functional engagement to influence and deploy initiatives that maximize profitability, efficiency, and client satisfaction.
• Participate in long-term technology planning with executive leadership, contributing to the formation of global IT and GBS strategy by integrating insights from diverse teams.
• Facilitate cross-functional workshops with Health Business Segment leaders and IT teams to identify joint opportunities for innovation and process optimization.

Technology Enablement & Innovation

• Lead the deployment and integration of advanced technologies, including AI and LLMs, to automate workflows, enhance decision-making, and improve service delivery.
• Identify opportunities to apply generative AI for knowledge management, customer support, and operational efficiency.
• Drive continuous process improvement across infrastructure, applications, and service delivery platforms.

Program & Project Leadership

• Oversee high-impact technology initiatives and cross-functional projects, ensuring timely delivery and measurable business outcomes.
• Manage expectations and service levels across GBS and Health Business Segment functions, proactively resolving issues and optimizing performance.
• Conduct strategic performance analysis and implement enhancements to infrastructure and operations.

Communication & Change Leadership

• Facilitate executive-level communications, translating complex technical concepts into actionable business insights.
• Act as a change agent, promoting adoption of new technologies and operating models across the enterprise.
• Prepare and lead periodic reviews with senior stakeholders, ensuring transparency and alignment.

Governance, Risk & Financial Management

• Lead comprehensive security risk assessments and mitigation strategies in collaboration with WK global security.
• Ensure robust disaster recovery planning and system resiliency.
• Contribute to budgeting and resource planning, including ROI analysis and cost optimization.

Leadership & Collaboration

• Displays energy, initiative, and takes ownership for work by setting priorities and utilizing resources. Strives to overcome obstacles before escalating or seeking support.
• Partners with Health Business Segment function leaders, senior leaders and associates at all levels with IT, and other areas of the enterprise to achieve business needs and resolve complex issues. Must bring a strong desire to grow relationships, build bridges, inspire stakeholders and identify values.
• Strong leader in an environment where resources are shared and/or resources do not report directly to the BRM. Works with team to identify challenges and continuously evolves processes and procedures to add value, and improve effectiveness, collaboration and service.

Qualifications

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Education: Bachelor’s degree required; Master’s degree preferred.

Experience: 10–15 years in business operations, IT infrastructure, or enterprise technology leadership, including 6–7 years in matrixed people management.

Skills & Competencies

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• AI & LLM Integration: Familiarity with deploying AI solutions (e.g., generative models, automation tools) to enhance productivity and service delivery.
• Strategic Thinking: Ability to connect business strategy with technology enablement.
• Technical Expertise: Knowledge of cloud platforms (Azure, AWS), networking, data management, and enterprise applications.
• Communication: Exceptional verbal and written skills with executive presence to lead with influence.
• Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving complex issues.
• Collaboration: Proven ability to build relationships across diverse teams and influence outcomes in matrixed environments.
• Project Management: Skilled in managing large-scale initiatives with cross-functional impact.
• Adaptability: Comfortable navigating ambiguity and driving change in dynamic environments.
• English (professional level) is mandatory, and Dutch is preferred. Additional languages are a plus.

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $208,800 - $295,550