Verafin - Analyst - Client Support Services

Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!

Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Analyst – Client Support Services to join our team to support our customers.

Verafin Client Support Specialists are responsible for providing troubleshooting and educational support to customers on a variety of issues. They are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve.

What You’ll Do:

• Responding to telephone calls, email, and other requests for application support and following up as necessary
• Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
• Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
• Probing for customer issues and/or concerns to ensure the highest customer satisfaction
• Sharing best practices and solutions with team members to enhance customer satisfaction
• Customer education by demonstrating quick tasks within the application

What We’re Looking For:

• Outstanding customer support skills gained through 3+ years of relevant previous experience
• Ability to effectively organize, prioritize and escalate customer issues
• Banking or Credit Union experience while not a requirement is an asset
• Excellent written and verbal communication skills
• Ability to adjust quickly to changing priorities
• Ability to communicate complex technical concepts in non-technical language
• Strong ability to analyze and troubleshoot technical issues
• A strong desire to help others is required

What Success Looks Like:

• You have a ‘customer first’ attitude - our customer and internal partners see you as a trustworthy resource, with whom they can share their concerns and celebrate their successes
• You are consistently bringing new ideas to the team and working on innovative automation to enhance our existing processes

Growth Opportunities:

• Access to training and development programs.
• Opportunities for leadership roles as you grow within the team.
• Use your skills and knowledge to explore new areas of the business.

Why Nasdaq Verafin?

• Innovative Solutions: Be part of a team that's at the forefront of financial crime management technology, in a rapidly evolving industry.
• Impactful Work: Help financial institutions protect themselves and their customers from fraud and other financial crimes such as elder abuse, human trafficking and money laundering.
• Dynamic Growth: Join a company that's expanding quickly, offering you endless opportunities to grow and advance.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

This role will close at 11:59 pm NST on October 15th.