Verafin - Customer Support Analyst

We’re looking for a Customer Support Analyst to join our team. In this role, you’ll help provide troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Analysts are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime, which makes you a superhero!

Must Have

• Responding to telephone calls, email, and other requests for application support and following up as necessary
• Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
• Probing for customer issues and/or concerns to ensure the highest customer satisfaction
• Sharing best practices and solutions with team members to enhance customer satisfaction
• Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
• Customer education by demonstrating quick tasks within the application
• Outstanding customer support skills gained through 3+ years of relevant previous experience
• Ability to effectively organize, prioritize and escalate customer issues
• Excellent written and verbal communication skills
• Ability to adjust quickly to changing priorities
• Ability to communicate complex technical concepts in non-technical language
• Strong ability to analyze and troubleshoot technical issues

Good to Have

• Experience using Salesforce
• Experience in banking or credit unions

Perks & Benefits

• Hybrid work model (NasdaqBlend)
• Flexibility to work from home, office, or a mix of both
• Total rewards program (You&Q)
• Support for building wealth
• Career growth
• Prioritizing well-being
• Family care

We’re looking for a Customer Support Analyst to join our team. In this role, you’ll help provide troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Analysts are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero!)

What You’ll Do

• Responding to telephone calls, email, and other requests for application support and following up as necessary
• Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
• Probing for customer issues and/or concerns to ensure the highest customer satisfaction
• Sharing best practices and solutions with team members to enhance customer satisfaction
• Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
• Customer education by demonstrating quick tasks within the application

What You’ll Bring

• Outstanding customer support skills gained through 3+ years of relevant previous experience
• Ability to effectively organize, prioritize and escalate customer issues
• Excellent written and verbal communication skills
• Ability to adjust quickly to changing priorities
• Ability to communicate complex technical concepts in non-technical language
• Strong ability to analyze and troubleshoot technical issues

Nice to Have

• Experience using Salesforce
• Experience in banking or credit unions

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

We Power the Markets that Power the World

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

Work Where and How You Thrive

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.

What Makes Nasdaq Different? Our Purpose

We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book.

Your Growth Is Our Investment

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.