VIP Customer Support Representative

Growe is seeking a VIP Customer Support Representative in Warsaw to handle customer queries via live chat and email. Responsibilities include addressing account issues, payments, games, bonuses, and platform navigation, clarifying betting odds and winnings, and assisting with deposits and withdrawals. The role also involves ensuring customer compliance with regulatory requirements and providing support for responsible gambling. Candidates should have at least 0.5 years of customer support experience and strong English proficiency.

Must Have

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
• Assist with issues related to deposits, withdrawals, and other payments.
• Ensure customer compliance with regulatory requirements, such as age verification and responsible gambling limits.
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
• 0.5+ years of experience in customer support.
• English proficiency at an Intermediate level or higher.
• Proficient knowledge of customer service, and standard practices and procedures.
• Knowledge of sales principles and methods.
• Able to maintain customer confidentiality.

Good to Have

• Experience in iGaming and/or VIP customer support.

Growe welcomes those who are excited to:

• Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;
• Attention to detail;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.