Waiter/Waitress M/F

The Waiter/Waitress in a hotel is central to the customer experience, going beyond serving and preparing drinks. This role involves professional organization of service, maintaining spaces, and ensuring quality offerings. From morning coffee to evening cocktails, the individual provides impeccable service, creating a pleasant and refined atmosphere, making every moment special with a smile.

Must Have

• Ensure quality service and customer reception.
• Collaborate in setting up and cleaning premises.
• Prepare and clear tables.
• Welcome, guide, and advise customers.
• Know hotel catering and services.
• Apply brand and hotel procedures.
• Embody the Heartist spirit.
• Maintain workplace cleanliness and equipment.
• Apply fire evacuation and sustainable development policies.

Good to Have

• Ability to work effectively in a team.
• Good presentation and speaking skills.
• Common sense and relational ease.
• Availability and reactivity.
• Sense of organization.
• Proficiency in English.

Company Description

We are much more than a world leader. We are more than 250,000 women and men who share a unique characteristic every day: we welcome the world. We dedicate ourselves to millions of guests. We are driven by curiosity and attention to others. We love the mix of cultures. We share deep values: passion for the customer, sustainable performance, spirit of conquest, innovation, trust, and respect.

We are proud of our diversity. Yes, we are pioneers – And we always push further with audacity, imagination, and passion.

Hospitality is a work of the heart.

Join us and become a Heartist®.

The job offer refers to both sexes as provided for by Legislative Decree 903/77 and Legislative Decree 125/91.

Job Description

The waiter/barista in a hotel is much more than someone who serves tables or prepares drinks: they are the heart of customer welcome and experience. With professionalism and attention to detail, they take care of service organization, space maintenance, and the quality of the offering. From the first coffee in the morning to the evening cocktail, they guarantee impeccable service, creating a pleasant and refined atmosphere. Always with a smile, they make every moment special, transforming a simple break into an experience to remember.

Qualifications

Professional technique and customer relations:

• Ensures quality performance in both service and customer reception
• Collaborates in setting up the point of sale as well as the arrangement and cleaning of premises and materials
• Takes care of table preparation
• Collaborates in the installation of service material
• Welcomes the customer and guides and advises their choices
• Ensures tables are cleared and place settings are tidied
• Monitors the duration of available material in points of sale
• Aims to develop a consistently excellent quality service, to satisfy customers in a spirit of constant vigilance
• Knows the catering offer of their point of sale and other hotel services
• Applies the procedures and policies established by the brand and the hotel
• Embodies the Heartist spirit in interactions with customers

Commercial / Sales:

• Knows the services offered by the hotel, informs customers upon request and encourages them to use them

Cross-functional involvement:

• Works in close collaboration with hotel services

Hygiene/Safety of people/Environment:

• Monitors the cleanliness of the workplace and the correct functioning of the equipment received
• Knows and applies the behaviors to follow during an evacuation in case of fire
• Knows and applies the sustainable development plan policy

Additional Information

• Ability to work effectively in a team
• Good presentation and speaking skills (permanent customer contact)
• Common sense
• Relational ease
• Availability and reactivity
• Sense of organization
• Proficiency in English according to hotel needs