Job Description
- Additional languages like French or German
- Provide customer support via phone and email
- Answer technical questions using a knowledge database
- Escalate complex issues to technicians
- Process returns
- Contribute to helpdesk software development
- Be customer-oriented, stress-resistant, and solution-oriented
- Fluent in Dutch and English
- Proficient in MS Office and quick to learn new software
- Comfortable in a technical environment
- Attractive salary package including meal vouchers and insurance
- Flexible working hours and focus on work-life balance with possibility to work 2 days from home
- 20 paid vacation days, plus 12 additional leave days
- Easily accessible, traffic-free work environment
- Warm, open work atmosphere where people are central
- Infectious 'We Are One' mentality
- Attention to physical and mental health
- Lunch breaks and sports facilities in TVH Park, TVH's green zone
- Healthy warm meals and free fruit
- Access to LinkedIn Learning and other training
- Fun after-work events and other social gatherings
As an administrator in our electronics department, you are the first point of contact for our customers and colleagues. You solve problems, from simple questions to complex challenges, and are an indispensable link in our team. You delve into the subject matter, use your problem-solving skills, and constantly learn about the latest tools and technologies, including AI, to provide our customers with the best service.
Your tasks and responsibilities
- Support customers by phone and email.
- Answer technical questions using our knowledge database.
- Forward complex problems to the appropriate technicians.
- Process returns.
- Contribute to the further development of our helpdesk software.
Your profile
- You are customer-oriented, stress-resistant, and solution-oriented.
- You are fluent in Dutch and English. Additional languages such as French or German are a plus.
- You are proficient with MS Office and quickly pick up new software.
- A technical environment does not deter you.
We offer
- An attractive salary package including, among other things, meal vouchers, insurance, etc.
- Flexible working hours and attention to a good work-life balance with the possibility to work 2 days from home.
- 20 paid vacation days, plus 12 additional leave days.
- An easily accessible, traffic-free work environment.
- A warm, open work atmosphere where people are central.
- An infectious 'We Are One' mentality.
- Attention to your physical and mental health.
- Lunch breaks and sports facilities in TVH Park, TVH's green zone.
- Healthy warm meals and free fruit.
- Access to LinkedIn Learning and other training.
- Fun after-work events and other social gatherings.
People are close to our hearts
TVH is a global company with a family atmosphere, where people are central. We value clarity, mutual respect, friendliness, and open communication. Our people are down-to-earth, easy to get along with, and easy to work with. We welcome diversity and encourage new ideas.
About TVH
TVH is a specialized supplier of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural machinery. Working at TVH means choosing a company that excels as an international market leader and is known for its unstoppable drive for innovation.
