Associate Support Technician | Diablo IV | Irvine

Team Name:

Diablo IV

Job Title:

Associate Support Technician | Diablo IV | Irvine

Requisition ID:

R024045

Job Description:

We Need You

The minions of Hell are growing stronger...

Join us as we write the next chapter in the Diablo universe! Diablo IV is the next-gen action RPG experience with endless evil to slaughter, countless abilities to master, nightmarish Dungeons, and legendary loot. Come work with us, and together we’ll create something amazing. Our team of passionate developers is growing.

We are looking for an Associate Support Technician to ensure the best experience for developers as they produce the Diablo IV game. Support Technicians are the oil that keeps the machine running by helping their teammates with day-to-day issues that arise as part of the development process. You will creatively tackle problems that stand in the way of developers achieving their maximum potential. You will work closely with art, design, engineering, production, and QA to help deliver great entertainment experiences.

This role is expected to be an in-office position in Irvine, CA.

Responsibilities:

Priorities can often change in a fast-paced environment like ours, so this role includes but is not limited to, the following responsibilities:

• Provide “deskside” support for a development team working with the tools and technology in a distributed, hybrid, WFH environment.

• Troubleshoot and investigate issues on multiple console platforms.

• Identify and investigate issues with content creation across the toolset.

• Actively seek opportunities to proactively eliminate issues.

• Create and maintain documentation for tools and pipelines.

• Assist developers in the preparation and implementation of technical aspects of content creation to deliver AAA quality.

• Participate in all playtests and feedback surveys.

• Monitor system health.

• Provide feedback to management and other disciplines on effective ways to improve tools and processes.

• Foster rapport with other departments around Blizzard to pursue the best collaborative experience through all interactions and processes.

Minimum Requirements:

• Minimum of 1+ years of experience in a technical support role.
• Demonstrated passion for supporting technical and non-technical teams and aligning with the team's vision and values.
• Demonstrated ability to diagnose and resolve technical problems.

• Driven to learn new tools, techniques, and workflows.
• Fundamental knowledge of building infrastructure and automating tasks using tools like Python or PowerShell, with a willingness to learn and grow in this area.

• Willing to work with developers located across multiple time zones around the world.

• Willing and able to work outside of core hours as project needs demand.
• Excellent written communication skills.

Bonus:

• Experience working with game development teams.

• Experience working with a variety of console platforms for development.

• Experience with content creation tools in a game production background.

• Experience working within a complicated, technical infrastructure.

• Good knowledge of source control systems such as Perforce.

• Experience writing and debugging tools, scripts, or programming in languages such as C# and/or C++.

• Excellent organizational skills.

• Able to multitask and take on multiple assignments at the same time.
• Ability to work independently.
• Software Engineering or Computer Science background, or an equivalent field.

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .

In the U.S., the standard base pay range for this role is $27.64 - $51.14 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.