Bench Technician 2 – PXR/CRM Repair

The Bench Service Technician acts as an integral part of AllParts Medical LLC’s operation by ensuring product availability while meeting business targets, executing test and repair requirements and planned activities according to regulatory guidelines, and providing solutions through diagnostics, troubleshooting, and informed repair operations.

Your role:

• Diagnose and repair a variety of multi-OEM Portable X-Ray & Generator field replaceable parts, including troubleshooting circuits and components, use diagnostic tools and software to assess performance and verify repairs.
• Disassemble and reassemble products with precision, ensuring no damage to internal or external components while working with small tools and delicate components; strong hand-eye coordination required.
• Complete part testing on multi-OEM Portable X-Ray & Generator diagnostic imaging equipment, utilize structured documentation to complete repair & refurbishment, and discover product repair-capable growth opportunities
• Accurately documents quality assurance records and work orders, including diagnostics, resolutions, test procedures, and case statuses, using the CRM system for knowledge sharing and quality assurance.
• Demonstrates solid technical knowledge, engineering fundamentals, and the ability to work collaboratively, sharing knowledge and experience while solving technical problems independently and making decisions for optimal customer solutions. Maintains a strong work ethic and dependability, adapting to new technologies, understanding empowerment areas, and knowing when to escalate appropriately, while taking ownership and accountability for actions, ensuring cost-effective repairs and minimized test and repair time.

You're the right fit if:

• Minimum 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, or Science related environment or equivalent.
• Your skills include comprehensive PC knowledge, including proficiency with Microsoft Windows and Office applications, along with competence in IT/network diagnosis, system connectivity, and remote service.
• You have at least a high school diploma, vocational education or equivalent.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Detail-oriented and interested in data management and analytics, exhibiting strong technical knowledge in engineering fundamentals and the ability to solve logical problems independently.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an onsite role.

Transparency Details

The pay range for this position is $23.87 to $38.19 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.