Billing Analyst I

We are excited to learn more about you and your unique background. Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

We are looking for a Billing Analyst I who will:

Billing Analysts will possess good skills to deliver in accordance with operation schedules, work request tracking, reporting of daily operations activities and the delivery of invoices and billing reports for contracts. Good analytical skills are required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts.

• Adhere to processes including change management, pricing adjustment, monthly invoice sign-off.
• Meet the deliverables of the contracts assigned on time and accurate.
• Resolve enquiries through analysis and make the necessary adjustments in accordance with the prescribed procedures and/or customer contract.
• Be able to work part of a team or as an individual.
• Accept responsibility for your actions and deliverables.
• Provide ad-hoc customer training and user support as required.
• Provide regular feedback to manager and customer on outstanding issues.

Is this opportunity right for you? We are looking for candidates who:

• 1 - 2 years of experience in billing operations or a relevant role
• Ability to follow set process/guidelines, work instructions on a given task.
• Demonstrated experience in escalating deviations to management.
• Knowledge of Billing/Finance system (s) is desirable.
• Ability to self-motivate, and be a reliable team player.
• MS Office skills (Excel and Word) knowledge.
• Experience with service desk ticketing systems is desirable.
• Documentation and well developed communication skills.

Technical Requirements

• Strong Windows PC knowledge.
• Low level IT skills would be desirable.
• Demonstrated ability to meet deadline.
• Competent level of ability in Microsoft Word , MS Excel.
• Ability to resolve issues.
• Knowledge of computer operations production environments a plus.

Accommodation:

If you would like to be considered for employment opportunities and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. We provide accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

We empower companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.