Credit Collections Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We are looking for a Credit Collections Specialist to join our team in Muscat.

Your role in our mission:

• Follow up on outstanding invoices and monitor customer accounts to ensure timely payments and minimize overdue balances.
• Reconcile customer accounts and investigate discrepancies.
• Preparing AR aging reports, payment trends, and bad debt provisions that influence cash flow forecasts.
• Reduce overdue amounts by strategic actions and standard collection actions.
• Identifying high-risk customers who may impact cash flow and recommending credit adjustments.
• Support in the Cash flow forecasts plan (monthly , Quarterly , Yearly).
• Support month-end and year-end closing processes.
• Support audits by providing necessary documentation and reports.
• Ensure E invoice submission on the tax portal and customers received all issued invoices.
• Tracking the credit limits and payment terms based on company policies and risk assessment.
• Collaborate with sales, customer service and Operations teams to resolve billing disputes and ensure smooth cash flow.

Valued skills and experience:

• Bachelor in accounting, finance, banking, business, or a similar field.
• Fluency in English.
• Experience as a credit officer or AR.
• Good communication and negotiation skills.
• Very good experience in using ERP system.
• Good knowledge of using Tax portal and E-invoices.
• Advanced user of MS Excel/ Google Sheet (including pivot tables and data manipulation).
• Very good knowledge of Cash collection and Billing process.
• End to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.
• Experience working in a multinational environment in a matrix management structure.
• AR settlement negotiations with largest customers and senior individuals.
• Willingness to learn.
• Thrive as a team player in a fast paced environment.
• Detail-oriented.
• Problem-solving skills which require exercising independent judgment.
• Excellent organizational skills and the ability to work well under pressure.

Discover what we offer:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing.
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.