Customer Service Representative
2 Months ago • 3-7 Years
Customer Service
Job Description
Sika is seeking an experienced Customer Service Representative for its Roofing business in Lombard, Illinois. This high-level role involves managing customer purchase orders from receipt to completion, acting as an account and project manager. Responsibilities include processing, shipping, and fulfilling orders for Sika Roofing products and services. The individual will also support regional projects to enhance operational service to customers.
Good To Have:
- Associates Degree Preferred.
Must Have:
- Utilize SAP Sales and Distribution module for order management.
- Coordinate material delivery to jobsites and manage roofing projects from beginning to end.
- Monitor SAP generated lists (back order, open billing, picking, shipping) to fulfill customer orders.
- Promptly answer questions from customers and sales representatives.
- Become proficient in Sika Roofing products, services, and operational procedures.
- Provide backup support and coverage for other Customer Service Representatives.
Perks:
- 401k with Generous Company Match
- Bonuses
- Medical, Dental, and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off, paid holidays
- Floating holidays + Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
Responsibilities & Opportunities
Sika is looking for an experienced Customer Service Representative to join its growing team in the Lombard, Illinois area for our Roofing business. This individual will be responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders for Sika Roofing products and services. This position is a HIGH LEVEL customer service role that acts as an account manager / project manager to our valued customers. In addition, this individual will support the region with projects that further improve operational service to customers.
- Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the Mid-West Region.
- Help coordinate all materials to deliver to jobsites and help our valued customers manage their roofing projects from beginning to end
- Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer’s orders and related needs
- Promptly answer questions from customers and sales representatives as they arise.
- Become and remain proficient in Sika Roofing products, services and operational procedures pertaining to Sales and Distribution
- Provide backup support and coverage for other Customer Service Representatives as directed
Preferred Skills
- Associates Degree Preferred.
- 3 - 7 years of work experience in a similar position
- Professional Aptitude with good problem solving, analytical and interpersonal skills
- Computer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge
- Detail oriented
- Good follow up skills
- Customer service oriented with good communication skills
Set alerts for more jobs like Customer Service Representative
Set alerts for new jobs by Sika Group
Set alerts for new Customer Service jobs in United States
Set alerts for new jobs in United States
Set alerts for Customer Service (Remote) jobs
