Customer Service Representative - Data Information Processor - US Remote

15 Minutes ago • 2 Years +

Customer Service

Job Description

Motorola Solutions is seeking a detail-oriented Customer Service Processor for its MVTrac/MVConnect team, a leader in the Repossession industry. This remote position involves managing high call volumes, processing client/agent requests, administrating assignment acceptance, and handling the completion of services and asset releases. The role requires working across multiple systems and screens, ensuring meticulous follow-through and ownership of tasks.

Good To Have:

Previous collection, repossession or automotive industry experience

Must Have:

Ability to multitask in a high-volume environment
Work within multiple systems
Utilize client/lender databases to execute specific lender requirements
Work with up to 15 different tabs across multiple screens
Excellent customer service skills
Ability to work independently and within a team
Excellent communication skills
Process release of vehicles and track auction pick ups
Follow through and ownership of work to completion
Microsoft Office and Google Suite product experience
Minimum typing speed of 40 wpm
High School Diploma or equivalent
Minimum 2 years of customer service experience
Legal authorization to work in the U.S. indefinitely

Perks:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

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We are a leader in the Repossession industry. We are seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you to manage a high call volume.

High multi-tasking environment
Work within multiple systems
Utilize client/lender databases, if applies, to execute specific lender requirements.
Work in upwards of 15 different tabs between multiple screens
Excellent customer service skills
Ability to work independently as well as within a team
Excellent communication skills
Process release of vehicles, and track auction pick ups
Follow through and ownership of work to completion required.
Previous collection, repossession or automotive industry experience preferred
Microsoft Office and Google Suite product experience
40 wpm minimum
Must be able to handle multitasking on a computer with multiple screens

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment. Possible need to by hybrid at feature time

Target Base Salary Range: $41,600 - $45,760 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

High School Diploma or equivalent
Minimum 2 years of customer service experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.