Customer Support Specialist - Junior LD

2 Months ago • All levels

Customer Service

Job Description

SOFTSWISS is seeking a Customer Support Specialist to join their expanding team. The role focuses on providing timely, empathetic, and well-structured assistance to customers via live chat and email. Key responsibilities include responding professionally, assisting with account verification, offering advice, utilizing internal tools, escalating complex issues, ensuring high customer satisfaction, and maintaining speed and accuracy in a high-volume environment. The position requires working in a comfortable office in Tbilisi on a shift schedule of 2/2, alternating day and night shifts.

Good To Have:

Prior customer support experience
Familiarity with iGaming industry

Must Have:

English proficiency (B2+)
Strong soft skills (patience, empathy, problem-solving)
Excellent typing speed
Efficiently work with multiple software tools
Team player with accountability
Customer satisfaction-oriented mindset

Perks:

Full-time work opportunities
Private insurance
Additional Day Off
Sports program compensation
Mental Health Programme
Free online English lessons
Referral program
Training and workshops
Participation in conferences and events

Add these skills to join the top 1% applicants for this job

team-player

Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

You’ll support seamless customer experiences by delivering timely, empathetic, and well-structured assistance via live chat and email.

Your work will impact customer satisfaction and service efficiency by ensuring clear communication, accurate issue resolution, and consistent adherence to internal processes.

Key responsibilities:

Respond to live chats and email inquiries professionally and efficiently
Assist customers with account verification and document processing
Provide comprehensive advice and guidance to resolve customer concerns
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved issues to the appropriate team with detailed documentation
Ensure a high level of customer satisfaction through quality and accurate communication
Maintain speed, accuracy, and professionalism while handling a high volume of conversations
Work from a comfortable office in Tbilisi – is a must
Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Required Experience:

English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability
Excellent typing speed and ability to work efficiently with multiple software tools
A team player with a strong sense of accountability
A customer satisfaction-oriented mindset

Nice to have:

Prior experience in customer support
Familiarity with the iGaming industry

Benefits:

Full-time work opportunities
Private insurance
An additional Day Off (1) per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with native speakers
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Set alerts for more jobs like Customer Support Specialist - Junior LD

Set alerts for new jobs by SoftSwiss

Set alerts for new Customer Service jobs in Georgia

Set alerts for new jobs in Georgia

Set alerts for Customer Service (Remote) jobs