Digital Self-Service Solutions

13 Hours ago • All levels

Job Summary

Job Description

This role focuses on digitally enabling customer communications by providing customers with easy access to relevant information such as usage and billing history. It offers flexibility for customers to explore their usage and subscription options conveniently, ensuring accuracy and up-to-date information. The solutions aim to improve customer experience, increase Net Promoter Score (NPS), and reduce customer service costs. The position involves leveraging modular, highly configurable solutions that can enhance existing portals with account summaries, videos, and special offers, or build new experiences using customizable, responsive templates. The core objective is to empower customers to help themselves quickly and effortlessly.
Must have:
  • Enhance customer experience
  • Reduce customer service costs
  • Provide digital self-service solutions
  • Improve Net Promoter Score (NPS)

Job Details

Digitally enable your customer communications

Customers want easy access to relevant information like their usage and billing history. They also want the flexibility to explore their usage and subscription options at their convenience, knowing that the information is accurate and up to date. Whether you’re looking for an efficient solution to deliver communications electronically and get paid faster, or looking for ways to improve customer experience while reducing customer service costs, Digital Self-Service solutions from Precisely have you covered.

These modular solutions help you improve customer experience and grow your Net Promoter Score (NPS) fast. Digital Self-Service from Precisely is highly configurable. You can implement exactly what you need. Enhance your existing portal with account summaries, explanatory videos, special offers and more. Or choose to build something completely new, using our easily customizable, responsive templates.

Our Digital Self-Service solutions help you deliver what your customers want most: The power to help themselves quickly and effortlessly.

Digital Self Service

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About The Company

Precisely is a company focused on data integrity, providing solutions for businesses to manage and utilize their data effectively. They offer a range of products designed to improve data quality, location intelligence, and customer engagement. Their solutions are used across various industries. The company's mission revolves around delivering accurate and reliable data insights.
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