Electronic Gaming Host

1 Month ago • All levels

Job Summary

Job Description

As an Electronic Gaming Host at Grosvenor Casino, Bolton, you'll be the primary point of contact for electronic gaming customers, creating a welcoming and enjoyable atmosphere. Responsibilities include greeting guests, learning their preferences to personalize their experience, ensuring efficient service across leisure, food, and beverage areas, promoting Grosvenor's online offerings, and staying updated on electronic gaming developments. Strict adherence to regulations regarding alcohol, food safety, and responsible gambling is crucial. The role demands strong communication, teamwork, and a passion for customer service within the electronic gaming industry.

Must have:

Positive attitude
Hospitality experience
Electronic gaming knowledge
Unrivaled customer experience focus
Collaboration skills
Excellent communication
Adaptability to new ways of working
Compliance with regulations

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Job Details

Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

Grosvenor Casino, Bolton

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

Positive attitude
Experience of working successfully in a hospitality role
Knowledge of and passion for electronic gaming
Fanatical about delivering unrivalled customer experience
Ability to collaborate with the wider business
Sound communication skills
Comfortable with change and ability to embrace new ways of working