Experience Partner
Job Summary
Job Description
Granicus is seeking an Experience Partner to join their team. This role involves building, implementing, and maintaining technology that transforms the Govtech industry by connecting governments and their constituents. The company is dedicated to supporting customers by meeting community needs and implementing technology equitably and inclusively. Granicus has a proven track record, consistently appearing on the GovTech 100 list and recognized as a best company to work for. They serve over 5,500 government agencies and 300 million citizen subscribers, offering cloud-based solutions for communications, website design, meeting management, and digital services. The Experience Partner will be responsible for developing and articulating comprehensive experience proposals, leveraging expertise in customer-facing environments, human-centered design, data analysis, digital content creation, technology strategy, program management, business development, and customer relationship management. They will engage in both pre-sales and post-sales activities, maintaining executive relationships and acting as the primary contact for owned programs to ensure client success.
Must have:
- Experience in customer-facing environments
- CX practitioner
- Delivery expert across Granicus services
- Develop and articulate experience proposals
- Human-centered design practitioner
- Data-driven analyst
- Digital content creator
- Technology strategist
- Program manager
- Business development manager
- Account manager
- Customer relationship manager
- Pre-sales involvement
- Lead post-sales activities
- Maintain executive relationships
- Act as main contact for programs
- Provide proactive and prescriptive advice
- Ensure outstanding Customer Success
Job Details
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager.
Our Experience Partners are involved during pre-sales and lead post-sales activities. They will maintain the executive relationships with their customers and act as a main contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding Customer Success.
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