Receptionist (Bilingual FR/EN)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Administrative

Job Description & Summary

A career in Infrastructure and Property, within Business Enablement, will provide you with the opportunity to be a part of developing and managing the operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Office Services team is responsible for managing the wellbeing of our office experience as well as responding to office requests from partners and staff to help keep the office running smoothly. You will represent the firm, ensuring a seamless and professional experience for all visitors.

Meaningful work you’ll be part of

As part of the role, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Greeting and directing clients and visitors professionally in our head office and ensuring visitors are captured in our visitor management tool
• Assisting site visitors with any information requests
• Ongoing coordination with our Facilities and AV team members ensuring meetings run smoothly
• Providing services directly to clients according to predetermined requirements and quality standards
• Being sensitive to the pressures clients may be under and escalating problems/issues promptly as required
• Picking up and distributing messages left in the overnight mailbox
• Drafting standard and non-standard correspondence
• Office hours are 8:30 am to 5:00 pm. The candidate may be asked to cover early morning (7:30 am) and/or late evening (6:00 pm) shifts when needed
• Being flexible to work overtime when requested, sometimes at short notice

Experiences and skills you’ll use to solve

• Excellent oral and written communication skills and ability to relay information promptly and accurately
• Strong organizational skills with the ability to prioritize multiple responsibilities
• Discretion when dealing with confidential information
• Attention to detail and the ability to complete tasks with limited supervision
• Ability to work in a deadline-oriented environment
• Effective and professional communication with clients and colleagues
• Ability to obtain or provide written or verbal clarification as needed
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Microsoft Teams for communication and collaboration
• Familiarity with Microsoft SharePoint for document management and sharing
• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with the firm
• We are committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Why you’ll love the firm

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

We acknowledge that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No