Risk Analyst - Mobility & Driver
Job Summary
Job Description
This role is for a Risk Analyst focusing on Mobility & Driver services for Gojek in Indonesia and Singapore. The analyst will oversee service quality and compliance for drivers, aiming to ensure they meet company standards and act as good ambassadors. Responsibilities include serving as a primary contact for risk and quality matters in Singapore and Indonesian Logistics services, providing analytical support for issues impacting Gojek's reliability, and designing data-driven countermeasures. Collaboration with operations, care units, and business teams is essential, along with pitching countermeasures to stakeholders. The role requires strong analytical and problem-solving skills in a fast-paced environment, with a focus on data analysis using SQL and understanding statistical concepts.
Must have:
- 2+ years experience in analytical roles
- SQL proficiency
- Data analysis skills
- Strong communication skills
- Working level English proficiency
- Ability to work independently
Good to have:
- Experience in fraud/risk domain
- Python or R experience
- Basic statistical analysis understanding
6 skills required
Job Details
About the Role
You will be a part of the team overseeing the risk management for Gojek Drivers for Indonesia and Singapore, and will report directly to the Driver Risk Manager. This particular role will be overseeing the service quality and compliance aspect of drivers. You will be instrumental in assisting and driving initiatives related to: ensuring drivers are (1) performing up to our standards, and (2) be a good ambassador for Gojek’s trustworthiness and reliability as a platform and service provider.
What you will do
- Become the main counterpart for Risk/Quality related matters in Singapore operations stream, and Indonesian Logistics services stream.
- Provide support to other streams within the team as necessary.
- Provide timely and solid analysis for issues with potential adverse impact to Gojek’s reliability and trustworthiness.
- Using a data driven approach to show and prove the existence and severity of an issue clearly.
- Based on solid analysis, design countermeasures (corrective/preventive) while leveraging available internal tools, and if needed, by collaboration with other teams. Balancing between business needs and feasibility of said countermeasures.
- Pitch said countermeasures to relevant stakeholders.
- Work together with many different stakeholders such as operations, care unit, and business team.
- Assist said stakeholders for risk related matters.
What you will need
- 2+ years of experience in analytical, problem-solving roles in a fast-paced environment (prior experience in fraud/risk domain is preferred)
- Adept at wrangling both structured & unstructured data and crunching insights with the help of SQL (we are using BigQuery and MaxCompute). Experience in Python, R, etc is not mandatory but will be very welcome.
- Able to adopt basic statistical analysis for business context, such as identifying certain patterns or certain irregularities/anomalies in data.
- Excellent written & verbal communication skills focused on improving collaboration, knowledge, and information exchange across various stakeholders.
- Working level English proficiency. This role will be dealing with stakeholders outside of Indonesia.
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy and present them clearly and coherently to various stakeholders.
- Should be able to work independently, take quick decisions & recommend effective solutions on a day-to-day basis, and always backed by strong data points.
About the Team
Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team are multi-background individuals and based in Jakarta, working together to anticipate and predict potential threats to our platform and our users, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ( "GoTo" ) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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