Senior Customer Experience Agent

Has responsibility for independently handling Customer Service tasks
and interacting with both internal stakeholders and clients/Shippers.
Plays an active role in resolving process related issues, training and
coaching of new team members and supporting the Team Lead on a regular
basis.

Handles Customer service tasks on a daily basis.
SME with in-depth knowledge of Customer Service coaching and training
TM's.
Reviews client requirements and aligns processes accordingly.
Plays a lead role in reviewing the processes and revisits the Process
maps or SOP's.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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