Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
ManagerJob Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Job Summary -
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.
Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.
Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Minimum Year(s) of Experience (BQ) *: 10-16 years of experience
Certification(s) Preferred:
Preferred Knowledge/Skills *:
General skill set:
As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
Be involved in the financial metrics.
Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
Contribute to the development of your own and team’s technical acumen.
Use data and insights to inform conclusions and support decision-making.
Adherence to SLAs, experience in incident management, change management and problem management.
Develop new skills and strategies to solve complex technical challenges.
Assist in the management and delivering of large projects.
Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
Act to resolve issues which prevent the team working effectively.
Keep up to date with local and national business and economic issues.
Continue to develop internal relationships and the PwC brand.
Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
Actively engage in cross competency work and contribute to COE activities.
Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Strong Knowledge in:
3 to 6 years of hands-on experience in Project Management
Experience in supporting project management activities for multinational large scale SAP support projects
Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.
Experience in project management tools such as SAP Solution Management, Microsoft Project Planning, JIRA, etc.
Basic understanding of ITIL key components such as Service value system and the four Dimensions model.
Understand client requirements, provide solutions, functional specifications and implement technical components accordingly.
Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.
Excellent Communication, analytical and Interpersonal skills as a Consultant and play a role of team lead.
In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.
Unit Testing, Integration Testing
User Support activities
Exposure to ASAP and other structured ITIL methodologies
Regularly interact with the onsite team/client
Provide status updates in daily/weekly conference calls
Maintain cordial relationship with onsite team/client
Strong Knowledge in
Managing Technical Objects
Equipment’s, Functional Locations, Bill of Materials etc
Material and Serial Number combination
Warranties
Work centers, classes and characteristics
Installed base
Measurement Point and documents
Notifications and its processing
Work Order Management
Capacity requirements planning
Preventive maintenance
Task lists
Maintenance Items
Maintenance Plans
Work clearance Management
Workflow in EAM & PM
Standard reports usage.
Familiarity on the basic business processes with the following Functional Areas:
Task lists
Maintenance Items
Maintenance Plans
Preferred Skills:
Hands on experience in configuring / defining the following in the EAM & PM module with Basic understanding of SD, MM and FICO, Container Terminal, Shipping, Logistics
Familiarity on the basic business processes with the following Functional Areas:
Document management system
Engineering change management
ITIL 4 Certification
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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