ServiceNow - Senior Developer/ Administrator

Illumina

6+ Years | Bangalore, Karnataka, India (On Site) | Full Time | 6 months ago

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Job Summary

This ServiceNow Senior Developer/Administrator role involves being a key member of an Agile Scrum development team, specializing in ITOM, ITSM, and ITAM. The candidate will develop and maintain ServiceNow components, configure and maintain the CMDB, and troubleshoot Discovery errors. They will also monitor and tune Discovery and plugins. The role requires collaboration with various teams and vendors to ensure best practices are followed and new capabilities are implemented. The candidate will be expected to proactively develop and maintain technical knowledge in their specialized area.

Must Have

6+ years of IT development with 4+ years as a ServiceNow developer.
In-depth knowledge of ServiceNow mid-server architecture.
Strong knowledge of IT Infrastructure.

Good to Have

Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP.
Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira.
Experience with ServiceNow’s Common Services Data Model (CSDM).
Experience working in a regulated environment within a global company.
Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications.

Job Description

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: Illumina is seeking a highly motivated and team oriented ServiceNow Senior Developer/ Administrator specializing in ITOM, ITSM, and ITAM. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to support the organizations Configuration and Asset Management processes. Responsibilities:

Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.

Develop ServiceNow components such as workflows, audits, business rules, and catalog items to support business needs.

Build, configure, and maintain the CMDB via various enhancements and projects to meet business needs.

Own the configuration of Discovery schedules, probes, sensors, patterns, and identification rules to accurately populate CIs and their relationships.

Work closely with Compute, Server, Cloud and Network teams to ensure proper access, permissions and network configuration is setup to ensure successful Discovery.

Actively troubleshoot Discovery Errors due to credentials, classifications, patterns, network access, firewall settings, etc.

Monitor and fine tune Discovery and plugins to achieve optimum performance levels.

Perform assessments with Configuration and IT Services teams and work closely with vendor teams to ensure best practices and new capabilities are understood and deployed.

Requirements:

At least 6 years in IT development experience with at least 4 years as a ServiceNow developer with extensive experience with ServiceNow Discovery.

Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization.

Strong knowledge of IT Infrastructure including Servers, Network equipment, Storage devices, PCs, etc.

Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script

Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)

Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira

Experience with ServiceNow’s Common Services Data Model (CSDM) (preferred)

Experience working in a regulated environment within a global company (preferred)

Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)

Education: Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.