ServiceNow - Senior Developer DevOps

Illumina is seeking a highly motivated Senior ServiceNow Administrator/Developer with a strong DevOps background and a focus on AI-driven custom development. This role involves being a key member of an Agile Scrum development team, requiring strong analytical and problem-solving skills. The individual will support the organization’s growing ServiceNow platform through integrations, automation, and innovative solutions aligned with the IT Strategy for Agentic AI and Automation.

Must Have

• Develop advanced configurations of ServiceNow components (workflows, business rules, catalog items)
• Keep platform updated via regular patching, upgrades and health scan resolutions
• Extend and enhance various ServiceNow modules (ITSM, ITOM, SAM, WSD, HR)
• Integrate with other platforms and systems to maximize value and efficiency
• Design and implement AI-powered solutions using ServiceNow and 3rd party AI/ML Tools
• Perform code and configuration reviews for best practices and health scans
• Monitor and fine tune plugins for optimum performance
• Drive quality service and security by design, enforcing security and regulatory compliance
• Perform assessments to understand internal customer business needs and priorities
• Provide analysis of problems and work toward solutions for technical issues
• Proactively develop and maintain technical knowledge in specialized areas
• At least 4 years in IT Development experience
• 4 or more years working as a ServiceNow developer with extensive experience in two or more modules (ITSM, ITOM, HR, WSD)
• Proven DevOps experience (CI/CD, automation, platform integration)
• Experience in ServiceNow scripting (JavaScript, Angular JS, Bootstrap, Jelly Script)
• Experience with AI tools (AWS Bedrock, AWS Sagemaker, Co-Pilot, ServiceNow NOW Assist, Generative AI capabilities)
• On-call flexibility (unplanned and planned maintenance/outages)
• Experience using enterprise tools (Visio or Lucid Chart, Teams, Confluence, Jira)

Good to Have

• Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP)
• Experience working in a regulated environment within a global company
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

Illumina is seeking a highly motivated Senior ServiceNow Administrator/Developer with a strong DevOps background and a focus on AI-driven custom development. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to support the organization’s growing ServiceNow platform via integrations, automation, and innovative solutions that align with the organization’s IT Strategy for Agentic AI and Automation.

Responsibilities:

• Develop advanced configurations of ServiceNow components such as workflows, business rules, and catalog items to support business needs.
• Keep platform updated via regular patching, upgrades and health scan resolutions.
• Extend and enhance various ServiceNow modules (including ITSM, ITOM, SAM, WSD and HR), integrating with other platforms and systems to maximize value and efficiency.
• Design and implement AI-powered solutions by using ServiceNow and 3rd party AI and ML Tools.
• Perform code and configuration reviews to ensure alignment with best practices, health scans, and recommendations.
• Monitor and fine tune plugins to achieve optimum performance levels.
• Drive a culture of quality service and security by design, recommending and implementing procedures to enforce security and regulatory compliance.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.
• Provides analysis of problems while working toward solutions to technical issues.
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.

Requirements:

• At least 4 years in IT Development experience with 4 or more years working as a ServiceNow developer with extensive experience with two or more ServiceNow modules such as ITSM, ITOM, HR, and WSD.
• Proven DevOps experience, including CI/CD, automation, and platform integration.
• Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script.
• Experience with AI tools such as AWS Bedrock, AWS Sagemaker, Co-Pilot, and ServiceNow NOW Assist and Generative AI capabilities.
• On-call flexibility, including unplanned and planned maintenance and outages.
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira.
• Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred).
• Experience working in a regulated environment within a global company (preferred).
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred).

Education:

Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.