Staff Content Designer

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role

Ethos is revolutionizing the life insurance industry by transforming a traditionally 8-week, agent-driven process into a seamless, primarily digital experience where customers can purchase Term Life insurance in under 8 minutes. The quality of our digital experience is paramount. We strive to replicate and surpass the core functions of a traditional agent-driven process — uncovering customer needs, explaining the application process, helping guide them through challenging coverage selection decisions, building trust in Ethos, and striking an emotional chord with users to motivate them to purchase immediately.

We’re looking for a seasoned Senior Content Designer to elevate our consumer experience through outstanding content, and help build the most delightful and highest-converting Life Insurance purchase experience in the industry, bar none.  You’ll work closely with our product and design teams to provide users clarity and motivation at every stage of their purchase journey, from the moment they land on our site to after they’ve purchased a life insurance policy. You’ll be embedded within agile teams, contributing to projects from the very beginning, and helping decide not only what to say, but how best to say it. You’ll also think about the bigger picture, ensuring our end-to-end journey is cohesive, and our tone of voice is consistent and aligned with our brand. 

The work you do will have a direct, tangible impact on the bottom line, and leave an indelible mark on our users and their families.

Duties and Responsibilities:

• Lead content design for several product teams. Partner with our PM, UX Design, and Research leads on our most important initiatives, helping take products from conception to launch. You will be deeply involved in product initiatives from the start.
• Know your customers. 
• Understand what experiments have and haven’t worked in the past, and what we’ve learned from past user conversations. Conduct content discovery, including inventories, audits, and competitive research. Collaborate on card sorts, user surveys, interviews, and workshops. 
• Become an expert on the end-to-end Ethos life insurance purchase journey, individual features and their functionality, and existing content on the site.
• Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. 
• This includes content on landing pages, onboarding flow, checkout, and post-purchase experiences, and overall site navigation. 
• You’ll contribute language that is not only functional (helping demystify complex life insurance concepts), but also emotional (motivating users to confront the risks their loved ones face, and purchase insurance.)
• You’ll also ensure every microinteraction with the user is highly polished (e.g. tooltips, error states, navigation labels) 
• Craft a great end-to-end story for our users. You’ll ensure consistency in tone and voice across every consumer touchpoint, and seamless transitions from one step in the user journey to the next.
• Collaborate closely with UX design on information hierarchy for complex features, helping convey the most important messages to users (especially on mobile devices.)
• Test, evaluate, and improve your content. Use analytics, customer success data, and methods like A/B testing, readability testing, usability testing, and navigation model testing.
• Level up the content design craft at Ethos. Create, contribute to, and evolve our standards, guidelines, methods, tools, and product review sessions.

Qualifications and Skills:

• At least 7 years of content design experience, with at least 3 years designing content for direct-to-consumer products
• Worked on language for products that has driven quantifiable metrics such as conversions and revenue per user
• Experience working autonomously  in a fast-paced environment and juggling multiple projects every sprint.
• Experience with writing both functional and emotional language to drive clarity, motivation 
• Experience writing for  complex products (especially in financial services) strongly preferred
• Experience working with design tools such as Figma

#LI-Remote #JA-1

The US national base salary range for this full-time position is $117,000 - $224,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.