Technical Writer

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

We're hiring a Technical Writer to lead the execution of internal-enabling and partner-facing technical documentation. This is a strategic, hands-on role that goes beyond writing. You'll own the structure, clarity, distribution, and maintenance of documentation delivered to enterprise customers, helping our most critical stakeholders—project and IT teams—understand and support Abridge’s AI-powered clinical products.

Our rapid release cycle means you'll be a key part of our product go-to-market motion, with deep visibility into what’s launching and how it needs to be enabled. You'll partner with product managers, product marketers, clinicians, and implementation leaders to ensure documentation is comprehensive, accessible, and accurate.

What You’ll Do

• Own the creation, ongoing maintenance, and governance of technical documentation for enterprise-facing stakeholders (especially Project and IT teams).

• Define and evolve the structure, delivery format, and templates for documentation, ensuring it’s scalable, consistent, and easy to navigate.

• Partner closely with Product, Product Marketing, Product Design, Engineering, Clinical, and Implementation teams to gather information on upcoming features and changes.

• Translate complex AI-driven clinical features into polished, understandable documentation for non-user stakeholders.

• Develop a sustainable documentation lifecycle in alignment with our monthly product release cadence.

• Build a library of reusable assets, diagrams, and reference content to support documentation needs across feature types.

• Act as the owner of technical documentation across Abridge, driving accountability and quality.

• Gather feedback from internal teams and customer-facing stakeholders to continuously improve documentation strategy and usability. 

What You’ll Bring

•  5+ years of experience in technical writing for complex software products.

•  Proven ability to synthesize highly technical or abstract information into clear, usable documentation.

• Comfort working in a fast-paced, results-driven environment with frequent changes and tight timelines.

• Experience collaborating with cross-functional teams, including engineering, product, marketing, and clinical.

• Excellent written and verbal communication skills, with exceptional attention to details.

Bonus Points If

• Familiarity with medical and clinical terminology, especially in the context of EHR workflows, documentation, or coding.

• Experience in the healthcare, health tech, or life sciences space.

• Familiarity with AI/ML concepts and the ability to explain AI-powered product features to a nontechnical audience.

• Background in defining documentation formats or setting up documentation infrastructure.

• Experience with Confluence, Notion, Markdown-based systems, or other knowledge base tools.

This is a hybrid role. To be considered, candidates must be within commutable distance of our New York City or SF offices.

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.