Transformation Program Manager

OVERVIEW:

We’re looking for a thoughtful and driven Transformation Program Manager to join our Center of Excellence. This role leads high-impact initiatives that improve how we work, scale operations, and enhance customer and employee experiences.

You’ll manage programs that span multiple business areas, including go-to-market, sales, customer success, supply chain, and finance. These efforts often involve redesigning processes, enabling change through technology, and improving governance.

You’ll collaborate with stakeholders, subject matter experts, and delivery teams to bring clarity and momentum to complex work. As a visible change agent, you’ll help teams adopt new ways of working and build lasting capabilities in a culture of continuous improvement.

REPONSIBILITIES

• Lead transformation initiatives from discovery through execution, aligning cross-functional teams around shared goals and delivering measurable business outcomes.
• Facilitate collaborative workshops and working sessions to analyze current-state processes, define future-state operating models, and establish governance frameworks that support scalable change.
• Define and track success metrics that align with strategic objectives, ensuring programs stay focused on delivering tangible value to the business.
• Develop and manage integrated program plans, including scope, timelines, risks, and interdependencies across business and technical workstreams.
• Collaborate with solution architects and development teams to ensure that proposed solutions are technically sound, secure, and aligned with enterprise architecture standards.
• Drive change management efforts, including stakeholder engagement, communication planning, training development, and adoption tracking to ensure successful implementation.
• Deliver executive-level reporting and insights through dashboards, readouts, and status updates that highlight progress, risks, and key decisions.
• Ensure compliance with internal governance processes, including solution reviews, data privacy and security assessments, and audit readiness.
• Continuously improve transformation delivery practices, contributing to the evolution of intake, prioritization, and execution frameworks within the Center of Excellence.
• Act as a trusted advisor and thought partner to senior leaders, helping shape the transformation roadmap and influence strategic direction.
• Communicate effectively with stakeholders at all levels, translating complex ideas into clear, actionable insights and fostering alignment across diverse teams.
• Identify and apply AI-driven tools and techniques to enhance process efficiency, generate insights, and support data-informed decision-making across transformation initiatives.

QUALIFICATIONS

• Must-Haves:
• 4–6 years of experience leading complex programs or projects in enterprise environments.
• A strong grasp of how business process, governance, and technology intersect.
• Experience facilitating workshops and mapping workflows using tools like Lucidchart, Miro, or Visio.
• Proficiency with Jira, Confluence, PowerPoint, and other program tracking tools.
• Exceptional communication skills, with the ability to engage senior stakeholders, facilitate alignment, and convey complex information clearly and persuasively.
• A collaborative mindset and the ability to bring people together around shared goals.
• Familiarity with change management principles and how to support adoption.

• Nice-to-Haves:
• Experience with platforms like Salesforce, Oracle, Snowflake, Power BI, or Mulesoft.
• Exposure to Lean, Six Sigma, or other process improvement frameworks.
• Familiarity with AI- or data-enabled transformation initiatives.
• Certifications like PMP, CSM, or Prosci.