Account Manager

SoftwareOne and Crayon have merged to form a global, AI-powered software and cloud solutions provider. We are seeking an Account Manager in Hong Kong to drive customer success and build long-term relationships. This role involves guiding clients through digital transformation, accelerating cloud adoption, and ensuring they maximize the value of our solutions. The Account Manager will serve as a strategic partner, identifying new opportunities and overseeing solution delivery to ensure an excellent customer experience.

Must Have

• Build and maintain trusted relationships with key stakeholders and executive sponsors
• Serve as the primary point of contact for all account-related matters
• Identify and pursue new opportunities to expand customer base and strengthen market presence
• Develop and implement comprehensive account strategies focused on growth, retention, and profitability
• Ensure timely and successful delivery of solutions and take ownership of customer experience
• Cultivate strong internal partnerships for effective collaboration and sales execution
• Track and forecast account metrics, KPIs, and financial data
• Articulate business value and showcase outcomes through advisory, delivery, and managed services
• Professional sales experience in high-tech or service-related industry
• Experience selling into mid to large enterprise customers
• Ability to establish relationships and quickly develop trust with C-level executives
• Solid problem solving and consultative skills

Good to Have

• Successful software sales experience
• Demonstrated experience in selling enterprise software products/services/solutions

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about driving customer success and building long-term relationships that deliver real business impact?

Are you ready to shape how companies use cloud and software solutions?

SoftwareOne is a global leader in cloud and software services. We’re hiring a Account Manager in Hong Kong to build strong client relationships and drive business growth through innovative technology solutions.

As an Account Manager at SoftwareOne, you’ll serve as a strategic partner to your customers—guiding them through their digital transformation journey and accelerating cloud adoption. In this role, you’ll build strong, trusted relationships, uncover new opportunities, and ensure clients maximize the value of our solutions and services.

Key responsibilities:

• Customer Relationship Management: Build and maintain trusted relationships with key stakeholders and executive sponsors, serving as the primary point of contact for all account-related matters.
• Business Development & Growth: Identify and pursue new opportunities to expand our customer base, acquire new logos, and strengthen market presence.
• Account Strategy & Planning: Develop and implement comprehensive account strategies with clear short-, mid-, and long-term goals focused on growth, retention, and profitability.
• Solution Delivery & Customer Experience: Ensure timely and successful delivery of solutions while taking ownership of the overall customer experience and day-to-day service excellence.
• Internal Collaboration & Team Enablement: Cultivate strong internal partnerships to drive effective collaboration and execution of sales strategies across teams.
• Performance Monitoring & Value Communication: Track and forecast account metrics, KPIs, and financial data while articulating business value and showcasing outcomes achieved through advisory, delivery, and managed services.

What we need to see from you

• Professional sales experience in high-tech or service-related industry with preferred successful software sales
• Experienced selling into mid to large enterprise customers
• Demonstrated experience in selling enterprise software products/services/solutions is a strong advantage
• Ability to establish relationships and quickly develop trust with C-level executives
• Highly motivated and results oriented
• Strong presentation, communication, organization, multitasking, time management skills
• Solid problem solving and consultative skills required

Job Function

Sales