Account Manager - Junior

4 Minutes ago • 2 Years +

Account Management

Job Description

SOFTSWISS is hiring an Account Manager to join their dynamic Game Aggregator team. This client-focused, results-driven professional will build strong partnerships with casino operator clients, drive growth through upselling and cross-selling, and ensure top-tier client satisfaction. The role involves managing and growing client relationships, ensuring their success with the SOFTSWISS Game Aggregator, acting as a trusted partner, identifying growth opportunities, and providing insights to optimize client performance while strengthening SOFTSWISS’s market presence.

Good To Have:

Experience in the iGaming industry

Must Have:

Act as the primary point of contact for casino operator clients, building strong and lasting relationships
Identify upselling and cross-selling opportunities to expand client accounts and drive revenue growth
Resolve client issues efficiently by coordinating with internal teams and ensuring timely solutions
Monitor and analyze client account performance, providing actionable insights for optimization
Stay informed on industry trends and competitor activities to deliver strategic recommendations to clients
Collaborate with technical teams to support clients with ongoing requirements or challenges
Written and spoken English at C1+ level
2+ years in account management and/or customer success management
Proven track record of building and maintaining strong client relationships
Ability to analyze data and provide actionable insights to improve client performance
Experience resolving client issues efficiently while maintaining high levels of satisfaction

Perks:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Add these skills to join the top 1% applicants for this job

revenue-growth

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game-texts

Overview:

SOFTSWISS is hiring an Account Manager to join our dynamic Game Aggregator team. We are seeking a client-focused, results-driven professional who will build strong partnerships with our casino operator clients, drive growth through upselling and cross-selling, and ensure top-tier client satisfaction.

About Product:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will be responsible for managing and growing relationships with casino operator clients, ensuring their success with the SOFTSWISS Game Aggregator. By acting as a trusted partner, you will drive client satisfaction, identify opportunities for growth, and provide insights that help clients optimize their performance while strengthening SOFTSWISS’s market presence in the region.

Key responsibilities:

Act as the primary point of contact for casino operator clients, building strong and lasting relationships
Identify upselling and cross-selling opportunities to expand client accounts and drive revenue growth
Resolve client issues efficiently by coordinating with internal teams and ensuring timely solutions
Monitor and analyze client account performance, providing actionable insights for optimization
Stay informed on industry trends and competitor activities to deliver strategic recommendations to clients
Collaborate with technical teams to support clients with ongoing requirements or challenges

Required Experience:

Written and spoken English at C1+ level
2+ years in account management and/or customer success management
Proven track record of building and maintaining strong client relationships
Ability to analyze data and provide actionable insights to improve client performance
Experience resolving client issues efficiently while maintaining high levels of satisfaction

Nice to have:

Experience in the iGaming industry

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here_ – what to expect, how to prepare, and what makes SOFTSWISS different