Admin Asst I, Admin Support

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

The duties and responsibilities described above are the essential functions of the job. The basic requirements for this position are described below:

• At least 1 year of experience in customer service.
• Excellent command of office tools (Excel, PowerPoint, Outlook) and the Windows environment.
• Excellent writing, spelling, and typing skills.
• Basic knowledge of English. (Optional)
• Basic knowledge in managing KPIs and control panels (dashboards).
• Oral communication skills, service vocation, excellent interpersonal relationships, planning, organization, and initiative.
• Excellent customer service.
• Proactive attitude, with initiative to identify improvement opportunities and anticipate team and client needs.
• Occasional in-person collection of consents directly at the client's facilities.

This profile is responsible for providing physical and telephone assistance to internal and external personnel regarding their information requirements, specifically concerning the Consent collection process. This also includes the proper management, control, follow-up, and standardization of consents issued by clients in Guatemala, ensuring process traceability and facilitating managerial decision-making, as well as administrative activities entrusted for the achievement of institutional objectives.

HOW WILL YOU CONTRIBUTE?

• Receive or send possible external correspondence and process it accordingly, in line with established policies.
• Provide assistance in consent management for clients and corporate users.
• Maintain control of consents received from clients.
• Continuously monitor the evolution of consent acquisition by each client.
• Send status reports (KPIs) to clients regarding their compliance in sending consents.
• Standardize received consents that do not meet established requirements (rename files, review content, etc.).
• Provide feedback to clients on necessary adjustments to consents or communicate improvement opportunities to ensure quality information reception.
• Generate and maintain an updated tracking dashboard for management. Support general administrative tasks that contribute to team efficiency.
• Support in special management projects.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.