Applications Support Senior Leader SPLATAM

Company Description

Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine credit practices, detect and prevent fraud, simplify the healthcare system, create marketing solutions, and gain a deeper understanding of the automotive market, all using our unique combination of data, analytics, and software. We also help millions of people achieve their financial goals and save time and money.

We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.

We invest in people and advanced new technologies to unleash the power of data. As a FTSE 100 index company, we are listed on the London Stock Exchange (EXPN), and we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. More information at experianplc.co

Job Description

Area Summary:

The Application Support area is responsible for the management, implementation, and maintenance of corporate systems that support the company's daily operations. This team plays a crucial role in ensuring that technological tools and platforms are aligned with the organization's strategic objectives, providing efficient and secure solutions that foster productivity and growth.

Role Purpose:

Responsible for the management, configuration, and maintenance of corporate platforms within the area's scope, ensuring the secure and efficient transfer of data, in compliance with company policies and guidelines. Actively supports corporate projects and proposes technological solutions that respond to business needs.

Deliverables:

• Monitoring the status and performance of corporate tools.
• Tracking and resolution of security incidents related to the tools.
• Documentation of changes and updates in the tools.
• Monitoring of managed cases.
• Proposals and improvement plans for tools and processes.
• Implementation of new functionalities and updates.

Role Responsibilities:

• Lead the team, providing guidance and support to ensure compliance with area objectives.
• Organize and coordinate team tasks, ensuring prioritization according to business needs and resolution within agreed SLAs.
• Ensure compliance with company policies and procedures within the area.
• Support in resolving incidents and/or problems by providing technical guidance and making decisions to ensure quick and efficient resolution.
• Monitor team performance and identify areas for improvement.
• Manage the assigned budget and suppliers to ensure effective service delivery.
• Review alerts generated by the tools to prevent service interruptions or increases in response times.

What Are We Looking For?

• Education: Systems or Electronics Engineer.
• Experience: At least five years in leadership roles in software development or technological infrastructure projects with supplier participation; five years in software development roles.
• Required Technical Knowledge: Project management, operating systems, architecture.
• Languages: English – Level B2 or higher.
• Competencies: Results orientation, planning and organization, communication, leadership.

Why Is This Role Critical For Us?

This role is essential to ensure the stabilization and maintenance of services and products, actively supporting company projects and proposing technological solutions that respond to business needs and support the growth plans of our products.

Qualifications

• Project management, operating systems, architecture.
• Languages: English – Level B2 or higher.
• Competencies: Results orientation, planning and organization, communication, leadership.
• Experience: At least five years in leadership roles in software development or technological infrastructure projects with suppliers and local support.
• Education: Systems or Electronics Engineer or related fields.

Additional Information

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what really matters: diversity, equity, and inclusion (DEI), work-life balance, development, authenticity, collaboration, wellness, recognition, volunteering... the list goes on. Experian's people-centric approach has been awarded: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024, to name a few. Visit our social networks or our careers site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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