Associate, Hub Operations

Job Description:

The Associate, Operations plays a key role in medical practice operations within the assigned hub or for virtual/hybrid care delivery. This position drives operations and performance to deliver the Cityblock care and clinical model across clinical care operations. This role is accountable for adherence to established policies and procedures and safe and compliant care delivery within markets.

Responsibilities:

• Greets and interacts with members as they enter the hub space or on the phone and verifies eligibility.
• Supports members with completing all paperwork and answering any questions members may have.
• During checkout, ensure members have scheduled follow-up appointments if needed, receive all necessary information and referrals as directed by the provider.
• Calls to confirm all appointments for the next day and same day if the member did not confirm the previous day. Marks member confirmed in EMR system.
• Ensures all medical records are retrieved for members prior to appointment.
• Outreaches members who are due for a follow up or an annual visit.
• Ensures inventory of patient forms are at an appropriate level, and orders administrative supplies and anticipate hub needs as necessary.

Work Experience:

• 1-3 years of administrative experience in an office setting
• Extensive experience with medical records systems such as Epic, Elation or other EMR system
• Customer service background

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$20.19 - $25.96 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.