Benefits Specialist

The Benefits Specialist is responsible for the comprehensive administration of benefit plans in the Americas region, ensuring compliance with regulations and plan provisions. This role involves managing vendor relationships, optimizing plan design, and maintaining HRIS data accuracy, particularly with Workday. The specialist will assist with renewal strategies, implement new programs, analyze utilization trends, and oversee leave of absence processes, collaborating with internal departments to enhance employee satisfaction and retention.

Must Have

• Responsible for all facets of benefit plan administration in Americas region
• Ensures benefit policies and procedures adhere to plan provisions and regulatory guidelines
• Manages relationships with benefit providers and negotiates contracts
• Responsible for HRIS benefits, data bridge and data connection, ensuring data accuracy
• Assists with benefit renewal strategy and plan design changes
• Assists in the implementation of new plans, programs and changes
• Analyzes utilization trends and identifies opportunities to optimize programs
• Oversees coordination of plan communications, materials and documents
• Serves as a subject matter expert for all benefits related filling, reporting, audits
• Collaborates with Finance, Legal, and other relevant departments
• Ensures compliance with federal, state, and local legal requirements
• Oversees leave of absence processes

Good to Have

• 2-4 years of hands-on benefits operation experience from sizable organizations and/or Tech & Startup sectors
• Experience in regional work
• Hands-on experience with HR platforms and benefit brokers
• Familiarity with ADP WFN and Workday
• Strong communication skills in Mandarin (Chinese)

Perks & Benefits

• Sign-on payment (case-by-case)
• Relocation package (case-by-case)
• Restricted stock units (case-by-case)
• Medical benefits
• Dental benefits
• Vision benefits
• Life and disability benefits
• Participation in Company’s 401(k) plan
• 15 to 25 days of vacation per year
• Up to 13 days of holidays
• Up to 10 days of paid sick leave per year

Business Unit

What the Role Entails

Roles & Responsibilities

• Responsible for all facets of benefit plan administration in Americas region including enrollments, changes, qualifying life events, terminations and COBRA administration and compliance for all plans.
• Ensures that benefit policies and procedures are properly administered to adhere to plan provisions and regulatory guidelines
• Manages relationships with benefit providers, negotiate contracts, and ensure vendors deliver maximum value and service to optimize plan design, ensure cost-effectiveness, and enhance service quality
• Responsible for HRIS benefits, data bridge and data connection; ensuring data accuracy; Meanwhile, exploring opportunity to collaborate with internal stakeholders to deliver holistic and coordinated solutions in Workday system to ensure employee experience
• Assists with benefit renewal strategy to include benefit review and plan design changes based on knowledge of best practices
• Assists in the implementation of new plans, programs and changes to plans and/or administrative procedures. Prepares business requirement documentation of changes
• Analyzes utilization trends and identify opportunities to optimize programs. Recommend enhancements to benefits programs to improve employee satisfaction and retention
• Oversees the coordination of the development, maintenance and distribution of plan communications, materials and plan documents
• Serves as a subject matter expert for all benefits related filling, reporting, audits and respond to employee escalated inquires
• Collaborates with Finance, Legal, and other relevant departments to ensure seamless coordination of benefits initiatives
• Ensures compliance with federal, state, and local legal requirements for existing and new legislation impacting the development and administration of company benefit programs and changes
• Oversees leave of absence processes, including eligibility determinations, employee notifications, tracking, and communication for statutory/state leaves, federal leaves, Workers’ Compensation, and other leave types

Who We Look For

Requirements:

• Bachelor's degree or above with 2-4 years of hands-on benefits operation experience from sizable organizations and/or Tech & Startup sectors will be preferred; experience in regional work will be a plus
• Hands-on experience with HR platforms and benefit brokers; familiarity with ADP WFN and Workday is highly preferred
• Proficient in labour laws and benefits regulations, enjoys working with large sets of data, is meticulous and detail oriented
• Strategic yet strong execution skills, self-driven, conscientious, strong adaptability and fast learner
• Ability to work in a highly complex matrixed organization and in a start-up environment; Excellent communication and coordination skills, collaborating with individuals at different levels and departments and possess a track record of stakeholder management
• Strong analytical and problem-solving abilities, identifying issues and providing effective solutions
• Openness to changes, driving and leading digital transformation within the organization
• Emphasis on results and customer orientation, service-mind, delivering high-quality service and support
• Strong communication skills in both English and Mandarin (Chinese) preferred

The expected base pay range for this position in the location(s) listed above is $82,700.00 to $155,800.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.