Branch Manager

TVH is seeking a dynamic Branch Manager for its Christchurch team. This role involves leading all operational aspects including sales, customer service, warehouse, HR, and administration. The manager will build strong customer relationships, mentor team members, drive sales targets, and ensure compliance with health and safety policies. This is an exciting opportunity to make an impact within a global industry leader.

Must Have

• Lead and manage all operational aspects of the branch (sales, customer service, warehouse, HR, admin).
• Build and nurture strong business relationships with customers.
• Mentor, coach, and develop team members' knowledge and skills.
• Implement strategies to achieve monthly and annual sales budgets and KPIs.
• Actively champion and uphold TVH’s Workplace Health and Safety policies.
• Minimum 5 years’ experience in a parts-based distribution business.
• Exceptional customer focus and sales/business development flair.
• Genuine passion for delivering high-quality service.
• Strong leadership skills with a proven track record.
• Sound conflict resolution, problem-solving, and interpersonal skills.
• Sound computer systems and data analysis skills (Microsoft Office/Google Suite).

Good to Have

• Knowledge of Salesforce/Tableau

Perks & Benefits

• Recognition programs and incentives
• Opportunity to join a dynamic global company
• Opportunities for professional development (LinkedIn Learning, in-house/external training)
• Comprehensive Health and Wellness program

Are you a seasoned leader with a passion for driving sales and operational excellence? We’re on the hunt for a dynamic Branch Manager to lead our dedicated team in Christchurch. Reporting directly to our Regional Director - Oceania, this is an exciting opportunity to make an impact within a global industry leader.

Responsibilities include

• Lead and manage all operational aspects of the branch, including sales, customer service, warehouse, human resources, and administration.
• Build and nurture strong business relationships with customers, focusing on long-term partnership and growth.
• Mentor, coach, and develop the knowledge and skills of team members, fostering a culture of high performance and best-in-class customer service.
• Implement plans and strategies to ensure consistent monthly and annual achievement of sales budgets and KPI’s
• Actively champion and uphold TVH’s Workplace Health and Safety policies, ensuring a safe environment for all.

About you – Skills, experience, and qualifications

This role will suit a Branch Manager or Parts Manager with a strong background in materials handling, construction, agricultural, industrial, or automotive parts component market. You’ll bring:

• A minimum of 5 years’ experience in a parts-based distribution business.
• Exceptional customer focus and a flair for sales/business development.
• Genuine passion for delivering a high-quality service and instilling in others to do so.
• Strong leadership skills with a proven track record of leading and motivating a team.
• Sound conflict resolution, problem-solving, and interpersonal skills.
• Sound computer systems and data analysis skills, including the use of Microsoft Office/Google Suite.
• Knowledge of Salesforce/Tableau is desirable but not essential.

What's in it for you

You'll be part of a people-centric culture, where your well-being matters. We offer:

• Recognition programs and incentives that celebrate your performance.
• The opportunity to join a dynamic global company that is a leader in its field.
• Opportunities for professional development, including access to LinkedIn Learning and a variety of in-house and external training courses.
• A comprehensive Health and Wellness program, backed by our commitment to sustainable growth.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the centre. We value mutual respect, kindness, and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, construction, and agricultural equipment. Working at TVH means opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.